All appointments must be booked online and secured with a non-refundable deposit. Please arrive on time; late arrivals may result in a shortened treatment or cancellation. At least 40% of lash extensions must remain for an infill, otherwise a new set will be required. Follow aftercare for best results; issues must be reported within 72 hours for a complimentary fix. Patch testing is required where applicable 24–48 hours prior to treatment. Please attend alone—no children or extra guests allowed in the studio. You must disclose any allergies, sensitivities or medical conditions before your appointment; treatments may be declined if unsafe or unsuitable. Photos may be taken for social media unless you request otherwise. Abusive or inappropriate behaviour will not be tolerated and may result in future bookings being refused.