Policy's

Studio Environment

Lush Lane Beauty operates from a private home studio to provide a calm, safe, and premium experience:

• No extra guests unless approved prior to your appointment
• No children permitted (insurance and safety requirements)
• If you arrive early, please wait in your vehicle until your scheduled time

Booking Fee (Weddings, Group & Full-Day Bookings Only)

A non-refundable booking fee is required for weddings, prom, group bookings, or full-day reservations to secure your date and cover loss of business if cancelled.

This fee will be refunded only if Lush Lane Beauty cancels or is unable to provide the service, in accordance with Australian Consumer Law.

Cancellations, Late Arrivals & No Shows

Appointments are reserved exclusively for you. Please respect your time slot:

• Cancellations: Please provide as much notice as possible
• Late arrivals: Arriving more than 15 minutes late may require rescheduling and may be treated as a no-show
• Late fee: A $10 fee may apply if the service can still be completed within the remaining time
• No-shows: Missed appointments may incur 50% of the scheduled service cost before future bookings are accepted

Service Changes at Appointment Time

To maintain schedule integrity and fairness:

• Services cannot be changed at the appointment unless the new service requires equal or less time
• If a client booked a higher-value service and chooses a lower-value service at the time of appointment, the original booked service cost will still apply unless a different arrangement is agreed before the service starts

Infills / Previous Technician Work

• I do not infill or work over another technician’s product. This ensures safety, product compatibility, and quality results.
• Removal of Non-Lush Lane Applications For the safe removal of gel or acrylic enhancements not applied at Lush Lane Beauty, a professional removal and nail assessment fee of $50 applies. Products applied by untrained technicians may contain harmful or toxic chemicals, which can cause damage or adverse reactions. This ensures your nails are safely removed, assessed for health, and treated with the highest hygiene and professional standards.

Health, Allergy & Medical Disclosure

Clients must disclose any allergies, sensitivities, medical conditions, or reactions prior to their appointment. This ensures safe service delivery.

Lush Lane Beauty cannot be responsible for reactions where allergies or conditions were not disclosed, to the extent permitted by law.

Patch testing is recommended if you have a history of sensitivities.

Repairs & Guarantee

• Lifting or product faults within 48hrs may be assessed and repaired at no charge
• After this period, repairs may incur a fee
• This guarantee does not apply where damage is caused by picking, trauma, chemicals, prolonged water exposure, or failure to follow aftercare advice
• All repair decisions are at the discretion of Lush Lane Beauty

After-Hours & Weekend Appointments

Standard hours: Monday, Wednesday, Friday 9:00am – 3:00pm

Limited after-hours or Saturday morning appointments may be available by arrangement. These appointments incur an additional fee to cover extended studio access and childcare arrangements, ensuring the same high standard of service.

Photography & Marketing Consent

By booking, you consent to Lush Lane Beauty capturing photos and/or videos of your nails or treatments for marketing, portfolio, educational, social media, or website purposes. No identifying personal information will be shared without your consent.

Right to Refuse Service

Lush Lane Beauty reserves the right to refuse, stop, or reschedule a service where:

• Health, safety, hygiene, or infection risks exist
• Inappropriate behavior occurs
• Undisclosed medical or product risks are identified
• Policies are repeatedly breached

This ensures safety for both clients and the technician.

Consumer Rights

Nothing in this policy excludes or limits your rights under the Australian Consumer Law. If a major service failure occurs, you are entitled to a remedy as provided by law.