Please Read Before Booking!
Hi! To keep things fair for everyone and protect my time as a small business, please take a moment to read this booking policy.
🔒 Deposits
Deposits are required at the time of booking to secure your allocated slot. • Deposits are non-refundable • You will receive an email with details of the deposit amount and instructions for making payment via bank transfer. • New clients: If your deposit isn’t received, you may lose your booking.
🔄 Cancellations & Reschedules
Life happens, but please give as much notice as possible if you need to change, reschedule, or cancel your booking. Here’s how cancellation fees apply:
⚠️ If you’re unwell, your appointment will be cancelled automatically and the cancellation fee will still apply — this helps keep everyone safe and protects my time.
⏰ Rescheduling under 48 hours is treated the same as a cancellation.
💳 Payment Terms
• Any outstanding fees must be paid before booking again. • If you’ve missed bookings or are booking last-minute, full payment may be required in advance.
🤝 Regular Clients
• No deposit needed for regulars – thank you! • But please note I do ask to respect the cancellation/rescheduling policy, as this will still apply under any circumstances.
💬 Why This Policy?
As a small, home-based business, late cancellations and changes mean lost income and time I can’t recover. I truly appreciate your support and understanding.
🐶 Friendly Heads-Up
I work from home and share my space with a very friendly dog — Ruby may come say hello at the front door 🐾
📱 Questions? Message me on WhatsApp: 07568 528555
Thanks so much for your trust and support. I look forward to welcoming you soon! 💖