Terms & Conditions

BOOKING POLICY!

Please Read Before Booking!

Hi! To keep things fair for everyone and protect my time as a small business, please take a moment to read this booking policy.

🔒 Deposits

Deposits are required at the time of booking to secure your allocated slot.

• Deposits are non-refundable but will be taken off your bill.

• You will receive an email with details of the deposit amount and instructions for making payment via bank transfer.

• New clients: If your deposit isn’t received, you may lose your booking.

🔄 Cancellations & Reschedules

Life happens, but please give as much notice as possible if you need to change, reschedule, or cancel your booking.

Here’s how cancellation fees apply: (within working days)

• Less than 72 hours – Deposit charge
• 48–72 hours – 50% of treatment cost
• 24 hours / No-show – 100% of treatment cost

⚠️ If you’re unwell, your appointment will be cancelled automatically and the cancellation fee will still apply as this helps keep everyone safe and protects my time.

⏰ Rescheduling under 48 hours is treated the same as a cancellation.

💳 Payment Terms

• Any outstanding fees must be paid before booking again.

• If you’ve missed bookings or are booking last-minute, full payment may be required in advance.

🤝 Regular Clients

• No deposit needed for regulars – thank you!

• But please note I do ask to respect the cancellation/rescheduling policy, as this will still apply under any circumstances as it hard to refill the slot you have pre booked out.

💬 Why This Policy?

As a small, home-based business, late cancellations and changes mean lost income and time I can’t recover.

I truly appreciate your support and understanding.

🐶 Friendly Heads-Up

I work from home and share my space with a very friendly dog — Ruby may come say hello at the front door 🐾

📱 Questions? Message me on WhatsApp: 07568 528555

Thanks so much for your trust and support.

I look forward to welcoming you soon! 💖