Maven Hairdressing – Terms & Conditions
Bookings & Deposits
Certain appointments require a non-refundable booking fee to secure your appointment.
Your booking fee will be deducted from your final bill.
Consultations & Allergy Alert Tests
New colour clients may require a consultation and Allergy Alert Test at least 48 hours before their appointment.
Appointments requiring an Allergy Alert Test cannot go ahead without one. Failure to attend a required consultation or test may result in your appointment being cancelled and your booking fee being retained.
Please inform Maven Hairdressing of any allergies, medical conditions or previous reactions before your appointment.
Cancellations & Rescheduling
Your appointment is reserved exclusively for you.
Any booking fee already paid will be deducted from any cancellation charge.
Where possible, cancelled appointments will be offered to clients on the waiting list. Exceptional circumstances will always be considered at Maven Hairdressing’s discretion.
Late Arrivals
Please arrive on time.
If you arrive more than 15 minutes late, your appointment may need to be shortened or rescheduled to avoid delaying other clients. If there is insufficient time to complete your service safely, cancellation charges may apply.
Booking the Correct Service
Please book the correct service and allow enough time for your appointment.
If additional time, products or services are required, these will be discussed before proceeding where possible and additional charges may apply.
All colour services require a professional blow-dry so your colour can be checked before you leave.
Appointment Times
Appointment times are estimates and can vary from client to client.
If you need to leave by a certain time, please let me know before your appointment. While every effort will be made to achieve your desired result, time restrictions may mean your colour journey needs to be completed over more than one appointment.
Colour Results
Every head of hair is unique.
Your final result depends on factors including:
While every effort is made to achieve your desired result, exact results or inspiration photos cannot be guaranteed.
Your hair’s health and integrity will always come before achieving a colour that could cause damage.
Some colour transformations require multiple appointments to achieve safely.
Colour Maintenance
To keep your colour looking its best, please follow the aftercare advice provided.
Professional home care, heat protection and, where recommended, toning or colour-depositing products will help maintain your result. Sun exposure, chlorine, heat styling and unsuitable products may cause colour to fade more quickly.
Grey Blending
Grey blending creates a softer transition between natural grey and coloured hair.
It is designed to reduce harsh regrowth rather than provide complete grey coverage. Regular maintenance appointments and suitable home care are recommended to keep the result looking its best.
Hair History
Please provide accurate information about your hair history, including any previous colour, bleach, box dye, keratin treatments or other chemical services.
Incorrect or incomplete information may affect both the safety of your service and the final result.
Satisfaction
If you have any concerns with your service, please contact Maven Hairdressing within 72 hours.
Where appropriate, adjustments may be offered following an assessment.
Adjustments are not available for:
Personal Belongings
Every effort is made to protect clothing and personal belongings; however, colour products can stain fabrics. Please wear appropriate clothing.
Maven Hairdressing cannot accept responsibility for damage to clothing or personal items.
Salon Etiquette
Respectful behaviour is expected at all times.
Abusive, aggressive or inappropriate behaviour towards staff or other clients may result in appointments being cancelled and future bookings being refused.
Photography
Photos of completed work may be taken for portfolio and social media purposes. Your permission will always be requested before any images are shared publicly.
Parking
Parking is available at Sittingbourne multi storey car park. Parking charges are payable when you leave, so there is no need to extend parking.
Insurance
Maven Hairdressing is fully insured for Public Liability and Hair & Beauty Treatment Liability.
Changes to These Terms
These Terms & Conditions may be updated from time to time. The latest version will apply to all future bookings.
Acceptance
By booking an appointment with Maven Hairdressing, you confirm that you have read, understood and agreed to these Terms & Conditions.