Terms and Conditions

By booking an appointment with MEHQ, you agree to the following terms and conditions. 1. Appointments & Booking Policy • All appointments must be booked via the MEHQ online booking system. • A non-refundable deposit of 50% is required to secure your booking. This will be deducted from the total service cost. (On booking, you will receive a follow up message with details to complete this step) 2. Cancellations & Rescheduling • Cancellations or reschedules must be made at least 48 hours in advance to transfer your deposit to a future booking. • Late cancellations (less than 48 hours) or no-shows will result in full loss of deposit. • If you fail to attend more than two consecutive appointments, future bookings may require full upfront payment. 3. Payment & Pricing • Payments are accepted via bank transfer for your deposits and cash only at your appointment until further advised. • All prices are subject to change without prior notice. However, once booked, the price at the time of booking will be honored. • Any additional services requested on the day must be paid for before treatment begins. 4. Health & Safety • Clients must disclose any allergies, medical conditions, or nail infections before their appointment. • If you have any contraindications that prevent the treatment from being carried out safely, the appointment may be refused. • MEHQ maintains high hygiene standards—tools are sterilized, and disposable items are used where necessary. 5. Late Fee Policy • If you arrive more than 15 minutes late, your appointment may be shortened or cancelled at MEHQ’s discretion, and your deposit will be forfeited. • Late arrivals of 10–15 minutes will incur a £10 late fee due before the treatment begins. • If you are more than 20 minutes late, the appointment will be automatically cancelled, and the full deposit will be lost. A new booking will require a fresh deposit. 6. Loyalty Program • MEHQ offers a loyalty program where clients receive a Jo Malone full-sized gift on their 6th appointment. • Loyalty rewards are non-transferable and must be redeemed within 3 months of qualification. 7. Refunds • MEHQ does not offer refunds on services rendered. If you are unhappy with your treatment, please notify us within 24 hours so we can address any concerns. By booking with MEHQ, you acknowledge and agree to these terms. If you have any questions, feel free to get in touch before your appointment.