Terms and Conditions

#### 1. Booking and Appointments 1.1. All appointments must be booked in advance, either via phone, email, or online booking system. 1.2. Card details are required as a deposit when booking. The total amount will be held on the card but not charged unless the cancellation policy is violated. 1.3. The full address of the service location must be provided at the time of booking. 1.4. Please ensure adequate parking is available and any access restrictions are communicated at the time of booking. 1.5. All parking charges and congestion zone fees, if applicable, are to be paid by the client. #### 2. Cancellations and Rescheduling 2.1. If you need to cancel or reschedule your appointment more than 15 minutes, please provide at least 24 hours' notice. 2.2. Cancellations or rescheduling made with less than 24 hours' notice will result in the total charge of your treatment booked. 2.3. I do not remove work done by other therapists. I reserve the right to cancel your appointment upon arrival if you have nail treatments from other therapists on your nails. In such cases, no refund will be provided. 2.4. If I need to cancel your appointment, a full refund will be provided or an alternative appointment will be offered. #### 3. Service and Liability 3.1. I aim to provide the highest quality service using professional-grade products. 3.2. Please inform me of any allergies or sensitivities prior to your appointment. 3.3. I will not be liable for any adverse reactions to treatments/products if allergies were not disclosed at the time of booking. 3.4. It is the client's responsibility to inform me of any issues with the nails within 48 hours of the appointment. Any corrections needed after this period may incur an additional charge. #### 4. Payments 4.1. The total balance is due at the time of service completion and can be paid by cash, credit/debit card. 4.2. A receipt will be provided upon request. #### 5. Client Conduct 5.1. I expect all clients to be respectful and courteous. Any abusive or inappropriate behavior will result in the immediate termination of the service and forfeiture of any payments made. #### 6. Privacy and Confidentiality 6.1. All personal information provided will be kept confidential and used solely for the purpose of providing nail services. 6.2. No information will be shared with third parties without your explicit consent. By booking an appointment, you agree to these terms and conditions.