BOOKING & CANCELLATION POLICY
Booking & Payment
All appointments must be booked in advance. Full payment is required at the time of booking to secure your appointment.
Cancellations & Rescheduling
Appointments may be cancelled or rescheduled free of charge with more than 24 hours’ notice.
Cancellations made within 24 hours of the appointment will incur a charge of 50% of the total appointment value.
Cancellations made within 12 hours of the appointment will be charged at 100% of the total appointment value.
Late Arrivals & No-Shows
As this is a mobile service and appointments are scheduled around travel time between clients, please be ready at your booked appointment time.
A maximum waiting time of 15 minutes is allowed. After 15 minutes, the appointment may be treated as a no-show and charged at 100% of the total appointment value.
If I arrive at the agreed address and you are not available for the appointment, this will also be considered a no-show and the full appointment value will be charged.
Client Preparation
Please follow the preparation instructions provided for your chosen service. Some appointments require your hair to be freshly washed and towel-dried before I arrive. Preparation requirements are included in each service description.
Access & Parking
As appointments take place at your home, please ensure that I can access the property at the scheduled time. If there are any parking restrictions, permits or specific access instructions, please let me know in advance.
Cancellation by Monize Berta
In the unlikely event that I need to cancel your appointment, you will be offered the option to reschedule or receive a full refund.