Booking and payment
No appointment is confirmed until payment in full and a completed
consultation form have both been received. If payment is not made
within 24 hours of booking, the appointment will be released from
the diary. A minimum booking value of £40 applies to all visits.
If you need to cancel or change
Cancelling or amending with less than 24 hours' notice will be charged at 50% of the treatment cost. Not attending, without notice, will be charged in full. Travel time is reserved for you, so late changes cannot be absorbed.
If I need to cancel
If I have to cancel or reschedule for any reason, you will be offered
the next available appointment or a full refund, including any card
processing fees. You will never be out of pocket for a change I make.
Refunds
Refunds are given in full where I cancel, or where a treatment cannot
go ahead for a reason within my control. Where you cancel outside the
24-hour window and a refund is agreed, Stripe's processing fee of
1.6% + 30p is non-refundable to me and will be deducted from the
amount returned. This does not affect your legal rights.
Your space
I bring everything needed, but I do need somewhere to work. For spray
tans, a clear area of roughly two metres square, ideally with a hard
floor. For nails, a table with good light and a plug nearby. Please let me know in advance if parking is restricted, if there is a permit
zone, or if access is difficult. If I arrive and the treatment cannot be carried out safely, the appointment will be charged in full.
Lateness
If you are running late, please message me. I will always do what I
can, but appointments are booked back to back with travel between
them. If more than 15 minutes are lost, the treatment may need to be
shortened or rescheduled, and will be charged in full.
During your appointment
For everyone's safety, please arrange for young children and pets to be settled elsewhere while I am working, particularly during spray tanning and while gel is curing.
Health and consultation
Your consultation form must be completed honestly and returned before your appointment. Please tell me about anything that changes in the meantime.
Spray tans are not recommended during the first trimester of pregnancy.
Elim treatments cannot be carried out while taking Roaccutane, or within six months of finishing.
A patch test is required at least 24 hours before a first LVL lash lift, with no exceptions. If a contraindication is disclosed on the day that prevents treatment, the appointment will be charged in full.
Results
Spray tan results vary with skin type, preparation and aftercare, and gel wear depends on aftercare and lifestyle. I will always advise honestly on what is achievable before we begin.
Your information
Consultation forms contain health information and are kept securely
as a treatment safety record. Full details are in my Privacy Policy.
By making a booking, you agree to these terms.