Terms and Conditions

Please read these terms and conditions carefully before using our services. To use this website you must fully accept these terms and conditions and you agree to use this website according to these terms and conditions. These terms and conditions are a legal agreement between you and Nails By Anais for all stages of our business. Duration: The number of minutes that have been listed next to each treatment is only a guidance. The time of the appointment may vary due to the factors including but not limited to, the condition of your nails and the ability of your nail technician. Making an appointment online: When booking an appointment online, we need your name, phone number and email address. Without providing these details we will not be able to confirm your appointment. We may request an online deposit using a credit or debit card to secure a date and time. We use a 3rd party payment gateway to process the financial transaction. Where we don’t request an online payment, we reserve the right to call you on your phone number provided and request a deposit. In the event that this request is denied. We may remove your appointment from our schedule and an email will be received communicating that the appointment will no longer be valid. Deposits: We reserve the right to ask for a deposit for any bookings made online, on the phone or in our salon for future dates. We reserve the right to determine the size of these deposits on a case by case basis entirely at our own discretion. The size of the deposit can be anywhere up to 100% of the sales values of the services booked. Deposits are non-refundable. If you change your appointment up to 24 hours before start time we will move your deposit to the new time. If you change your appointment less than 24 hours before the start time we reserve the right to cancel your appointment and keep your deposit. If you cancel your booking within 24 hours of the start time you will lose your deposit. Confirmation: When you book an appointment, you will receive a booking confirmation email. If your don’t receive a confirmation email, please contact us at nailsbyanaisx@outlook.com or 07476891983. If you change your appointment, you will also receive a confirmation email. If you don’t receive a confirmation email, please contact us at nailsbyanaisx@outlook.com or 07476891983. Nails By Anais is not responsible if you think you have booked but not received a confirmation email. If this happens, we will endeavour to accommodate you as best we can, but you may have to revisit at another time and/or date. Accuracy of appointment details: When you book an appointment, it is your responsibility to ensure the accuracy prior to the appointment. Nails By Anais are not responsible for reservation errors including but not limited to, dates/times and services booked. If you are unsure about anything please contact us at nailsbyanaisx@outlook.com or 07476891983. Changes: You can change your appointment free of charge up to 24 hours before start time. If you have been charged a deposit, a change to your appointment more than 24 hours in advance of your appointment will result in your deposit being transferred to your new appointment reservation. You must contact Nails By Anais by phone at 07476891983 or by email at nailsbyanaisx@outlook.com to change your appointment less than 24 hours in advance of your appointment. If you change your appointment less than 24 hours before start time, we reserve the right to either ask you for a deposit or cancel your appointment entirely. You may also be asked for a non-refundable deposit on future bookings. If you have paid a deposit and change your appointment less than 24 hours before start time l, we reserve the right to cancel your appointment and we will keep your deposit. Cancellations: You must contact Nails By Anais by phone at 07476891983 or by email at nailsbyanaisx@outlook.com to cancel your appointment. If you have not been charged a deposit, you can cancel your appointment free of charge up to 24 hours before start time. If you have been charged a deposit, a cancellation of your appointment more than 24 hour in advance of your appointment will result in the loss of your deposit. If you cancel your appointment less than 24 hours in advance of your appointment, you will lose your deposit and you may then be asked for non-refundable deposit on future bookings. Nails By Anais Changes & Cancellations: If for any reason Nails By Anais needs to make changes to your booked service- changes including but not limited to, changing date/time of your reservation or changing to a similar service- you have the option to reject the proposed change(s). We will then process a refund of your deposit. This will take 7-10 working days to process to your payment method. If for any reason Nails By Anais cancels your service at anytime before your service is due to commence, We will then process a refund of your deposit. This will take 7-10 working days to process to your payment method. No shows: If you do not turn up for an appointment, we reserve the right to charge you a non-refundable deposit on future bookings. Late Arrivals: If you arrive late for your appointment, we reserve the right to take any of the following actions: *We will preform the service as booking in the late start time. *We will preform a shorter version of the booked service if the technician is booked back to back . We will still charge the full booked price. *We will preform a similar shorter service if the technician is booked back to back. You will then be charged the new price for the preformed service. *We will preform no service and we reserve the right to charge you a non-refundable deposit on future bookings. *We will re-arrange your service for another date and time. In the case of late arrivals, we will decide what action to take from the above lists entirely at our own discretion taking into account all the information we have including, but not limited to, duration of lateness, reason of lateness, how often instances of lateness have occurred, where our technician is booked back to back, whether a similar shorter service exists, whether we are given warning from the customer of the upcoming late arrival. Age Restrictions: You will be asked for your date of birth at Nails By Anais if we feel applicable, prior to your first service with us. You must provide your date of birth as a legal requirement otherwise we won’t be able to fulfil your service. We having the following age restrictions in place: *14-16 year olds must be accompanied by a parent or guardian for the duration of the service. The parent or guardian must fill in our permission and consultation forms. *We do not provide nail extension services on under 16s *We do not preform gel services on under 14s *All under 18s will require signed permission from a parent or guardian. ID will be required if we feel it is needed to meet any of the age requirements mentioned. If ID can not be submitted, we will not be able to preform the service at that time. Services can then be booked for another time when ID can be provided. The ID must be standard government issue with holographic mark such as a passport or a driving licence. If an appointment has been booked online, but you can not give confirmation of your age if required to do so prior to your service, your service will be rejected and we reserve the right to charge you the amount remaining of your booking balance by way of your online payment method. Accuracy of Medical Information: Accuracy of medical information you provide to Nails By Anais is entirely your responsibility. If any details change, it is your responsibility to update Nails By Anais with the new details. If no new details are voluntarily offered to us at future services, we will assume that your medical condition is unchanged from your original consultation forms. Medical conditions can be aggravated by services that we offer. We strongly encourage out clients to be open and transparent with their medical information so we can advice on alternative services, not restricted to Nails By Anais, if required. Decline of Appointments: We reserve the right to reject your appointments entirely at our own discretion. Reasons for rejecting your appointment include, but are not limited to, previous instance(s) of no shows, repeated instances of lateness, abusive behaviour in the salon towards customers and technicians. Offline Appointments: We accept appointment reservations on the telephone or in our salon for future dates. We reserve the right to charge a deposit of up to the whole value of services being booked for appoints on future dates. We will decide the deposit amount entirely at our own discretion. Aftercare: We offer clients appropriate aftercare advice relevant to their service, in our follow up emails and during your service with our technician. If you are unsure of anything contact us at nailsbyanaisx@outlook.com. Modifications & Extra Time: We may charge you extra time by the minute for any modifications you request to your service one the service commenced and the modification affects part of the service already preformed. Modifications include: *Colour changes during the service after the chosen colour has been applied. *Nail art removal after application because you do not like it. We may from time to time assist you with advice and suggestions, but decisions you make are wholly your final decision. Extra time will be charged at a rate of £1 per minute. We will endeavour to accommodate all modification requests, but modification requests may be denied if we are booked back to back and the time required for the modification affects the service of the next customer. In this scenario we will complete the service as booked and you will be changed the booked price. Complaints, Fixes & Repairs: You can complain about your service, service standard or anything else affecting your experience either to the salon manager or by email on nailsbyanaisx@outlook.com or via our phone number on 0747891983. We will repair any damage to gel or other services for free within 7 days of your appointment. We will however not repair damage for free if the damage has been caused by activities that have not followed our aftercare advice. We reserve the right to use our own discretion to decide whether the damage was caused by any activities that are likely to cause nail damage and are contrary to our aftercare advice. In this situation, we will charge a rate of £3 per nail for gel polish repairs and £4 for hard gel extensions and gel overlay repairs. Your date and time will need to be booked via phone or email and a price given for the repair. Outside of the free repair period, we will charge a rate of £3 per nail for gel polish repairs and £4 for hard gel extensions and gel overlay repairs. Your date and time will need to be booked via phone or email and a price given for the repair. If you are unhappy with your colour or nail art, this is not covered as a free repair job. Please be advised you can mention this to your technician during your service but this may be charged at our standard ‘extra time’ rate. Fixes are to be booked in and there is no guarantee that we will be able to accommodate a fix if you complain in the salon. In this scenario, we will accommodate you at the next best convenient time for you. You are advised to book the time via email or phone to guarantee your fix time. If you are complaining about the general standard of your service. You are welcome to attach photos to an email to provide clear evidence for our management. We may ask for more information to help us finalise a response to your complaint. Once we receive this information, our responses will be including, but not limited to, a full refund and an offer of a new service to no refund and no new service. The response you receive will be decided on case by case basis, taking into account all the information provided by you, and will be entirely at our own discretion. Personal Information: We collect and use your personal information to be able to enter into a contact with you to buy our services. We never collect personal information we do not need. Changes of Terms and Conditions: Nails By Anais reserves the right to changes these terms and conditions at our own discretion and without prior notice to you, and without liability to you or any other user. This right shall not affect the terms and conditions accepted by you upon making a booking reservation using this is website.