Your appointment time is reserved especially for you. To ensure I can provide the best possible service to all clients, I kindly ask that you respect the following booking policy.
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Appointment Cancellations
• If you need to cancel or reschedule your appointment, please provide at least 24 hours’ notice.
• Cancellations made with less than 24 hours’ notice may result in a cancellation fee of 50% of the treatment cost.
No-Shows
• Clients who fail to attend their appointment without notice will be charged 100% of the treatment cost.
• Future bookings may require a non-refundable booking fee to secure the appointment.
Late Arrivals
• Please arrive on time for your appointment.
• If you arrive late, your treatment time may need to be reduced to avoid impacting other clients.
• If there is insufficient time to carry out the treatment safely and effectively, the appointment may need to be cancelled and the cancellation policy will apply.
Emergencies
• I understand that genuine emergencies can happen. In exceptional circumstances, cancellation fees may be waived at my discretion.
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Thank you for your understanding and continued support. These policies help me protect my time and provide the highest level of service to every client. 💕
Preparing for Your Appointment
Kindly arrive with bare nails unless your booking is specifically for an infill, rebalance, or the removal of my previous work. This allows us to make the most of your appointment time and achieve the highest standard of finish.
Arrival Time
Punctuality is greatly appreciated. Arriving on time ensures your service runs smoothly and without compromise. If you are more than 10 minutes late, your appointment may need to be rescheduled to maintain fairness to all clients.
Design Requests
If you have a particular design or nail art in mind, please share your inspiration at the time of booking. This allows me to allocate the appropriate time and give your design the attention it deserves.
Infills & Rebalances
For the best maintenance and longevity of your nails, I recommend booking infills or rebalances within 4 weeks of your previous appointment. After 4 weeks, a full removal and new set will be required and charged accordingly.
Repairs
Should you experience any issues, repairs within 48 hours of your appointment will be complimentary. After 48 hours, repair appointments will be chargeable.
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