Terms and Conditions

Terms and conditions apply when booking in at naomigarnerbeauty. Please be aware by making an appointment you acknowledge that you understand and agree to these terms and conditions. Naomi Garner Beauty reserves the right to cancel, delay, shorten or change treatments where reasonably necessary as a result of the details below. BOOKING APPOINTMENTS Naomi Garner Beauty is a busy salon and so to avoid disappointment we ask that you book your treatments as soon as you are able. Re-booking at each appointment, and especially at busy times of the year in encourages. Appointments can be booked by calling, texting or emailing us. You can also contact us via Facebook and Instagram messenger. We will send you an email to confirm your booking at the time it is made. Please check your appointment details and let us know as soon as possible if anything is incorrect. An appointment reminder will be sent out by text message and/or email 24 hours before your appointment, so you can change, confirm or cancel by telephoning us immediately. If you cannot make your appointment for any reason, please inform us straight away. This enables us to allocate your appointment time to someone else. ARRIVAL TIME Please arrive on-time for your appointment. If you arrive early please be prepared to wait until your booked appointment time. LATE ARRIVALS If you are running late for any reason, please let us know as soon as possible. We will always do our best to accommodate late arrivals within 10 minutes of your appointment time by performing the most complete treatment possible in the time remaining at the full price. In the case of some treatments however late arrival may mean that we unable to honour your booking. Unfortunately, arriving 10 minutes after the scheduled time of your appointment will result in your treatment being cancelled and full charges being made. No more appointment will be booked until paid. We recommend that you plan ahead for your visit to Naomi Garner Beauty and are happy to answer question on how to get to us. Free parking outside the building and bus routes. CANCELLATIONS AND “NO SHOWS” If you need to cancel your appointment, please contact us at least 24 hours in advance. Since we turn away other clients to hold your booking, any cancellations with less than 24 hour’s notice may result in treatment fee charges up to and including 100% and no other bookings will be made until paid. Please refer to our separate cancellation and no show policy for full details. LOSS OR DAMAGE OF PERSONAL ITEMS Please keep your personal belongings with you at all times and leave any valuables at home. CLIENT QUESTIONNAIRE & HEALTH CONDITIONS All new clients will be requested to complete a Client Record Card before our therapist can perform any treatments on you. We are unable to complete any treatments until this form has been completed. Please advise us of any medications, health conditions, allergies, or injuries which could affect your treatment when completing this form. It is your responsibility to let us know of any changes in your circumstances before your treatment goes ahead. We reserve the right to ask you questions relevant to each treatment at each visit and additionally may ask you to complete a Client Record Card every 6 months so that we can update our records.