Terms and Conditions

Please ensure that you read and understand the terms and conditions as set out by Noelle Spa Room: ​ Payment You may be required to pay a non-refundable booking fee to secure your appointment - this is made payable on booking your appointment. The remaining balance will be due on the day of your treatment. Payment is made via cash or bank transfer on the day of your treatment. Exceptions to this may apply; for instance, repeat last minute cancellations or re-bookings will require an upfront full payment to secure an appointment. If you decide to cancel your appointment (with adequate notice) or your therapist is unable to fulfil your appointment, your booking fee will be refunded. ​ Gift Vouchers/Cards Please note it is the responsibility of the recipient to ensure that gift cards are used within their expiry date. Certain exceptions may apply, for example, long term sickness in which the recipient has been unable to utilise the gift card and will require an extension. Noelle Spa Room refuses the right to extend gift card expiry dates. If a client does not attend an appointment (i.e. 'no show') they will forfeit the amount of the treatment from the gift card. It is the responsibility of the gift card purchaser to ensure that the recipient is able to attend an appointment during working hours of Noelle Spa Room. Please note that gift cards cannot be used with our therapist Patricia. Gift cards can be used towards treatments offered by Noelle Spa Room; they cannot be redeemed for cash or used to purchase additional gift cards. Gift cards are non-refundable and cannot be exchanged for cash, even if lost, stolen or unused. Please ensure that you input your gift card code when booking your treatment. If the total value of a transaction is less than the value of the gift card, the remaining balance will stay on the card until the expiry date. Gift cards issued as part of a promotion may have different terms, including shorter expiry dates or limited use. Both digital and physical gift cards are subject to these terms and must be presented at the time of use. ​ ​Cancellations Please refrain from attending an appointment if you are unwell. Please let me know as soon as possible if you are unable to make your appointment. Individuals who do not show up to an appointment without prior notice - at least 24 hours notice - will be required to pay a 50% non-refundable deposit should they wish to book another appointment. Noelle Spa Room reserves the right to charge a 50% no show fee to individuals who do not attend an appointment.​ ​ Miscellaneous While we aim to deliver all treatments as described, we reserve the right to modify or adjust any treatment due to the unavailability of products, equipment, or unforeseen circumstances. In such cases, a suitable alternative of equal value and benefit will be offered. All prices, services, and treatment descriptions are subject to change without prior notice. We strive to keep all information up to date but reserve the right to make adjustments as needed. Certain treatments require a patch test at least 24–48 hours prior to your appointment. It is the client’s responsibility to inform us of any medical conditions, allergies, or sensitivities prior to booking. Failure to do so may result in refusal of treatment for your safety. Late arrivals may result in a shortened treatment time or rescheduling, depending on availability. The full fee will still apply. Treatments and services are non-refundable once delivered.  We reserve the right to refuse or discontinue service to any individual in cases of inappropriate behavior, health concerns, or breach of our terms and policies. Promotional offers cannot be combined unless explicitly stated and are valid only within the specified time frame. Gift cards and loyalty points may be excluded from certain promotions. We take every precaution to ensure your comfort and safety. However, Noelle Spa Room is not liable for adverse reactions or complications that arise due to undisclosed medical conditions, use of non-recommended homecare, or failure to follow aftercare advice.​ For safety and to preserve a relaxing environment, we kindly ask that children and non-booked guests not accompany you unless discussed in advance. In the case of guests under the age of 18, an adult will need to accompany the client at all times. ​​ Data Protection Noelle Spa Room fully adheres to the General Data Protection Act and will not pass your information on to any third party.​Our terms and conditions may need to be changed or updated from time to time. Noelle Spa Room will inform you of any changes that take place - you have fourteen days to opt out of these changes. If you choose to opt out, please do so in writing. If you do not opt out, Noelle Spa Room will assume you are happy with the terms and conditions.​ Noelle Spa Room reserves the right to withdraw ​service provision to individuals who do not comply with the terms and conditions set out