Terms and Conditions

Norfolk Nail Co. – Terms & Conditions Infills: Norfolk Nail Co. does not infill work carried out by other nail technicians. Clients arriving with gels or acrylics must undergo full removal and reapplication. Refusal to allow removal will result in the full charge of the booked service being applied. Clients must advise in advance if a soak-off is required. Appointment Duration: Service durations are indicative only. Actual times may vary according to the condition of the nails and treatment complexity. Booking Fee: A non-refundable booking fee of £10 will be required to secure appointments. Appointments are not confirmed until the fee is received. The fee is non-transferable and non-refundable in the event of cancellation. Clients may reschedule up to 48 hours before their appointment time, however the booking fee will be lost in these circumstances. Cancellations & No-Shows: • Cancellations within 48 hours of the appointment: 50% of the treatment cost will be charged. • Cancellations within 24 hours or failure to attend: 100% of the treatment cost will be charged. Norfolk Nail Co. reserves the right to charge the payment method on record in these circumstances. Late Arrivals: If a client arrives late, Norfolk Nail Co. may reduce the treatment duration accordingly. Clients arriving more than 15 minutes late may forfeit their appointment and will be charged in full. Age Restrictions: Clients under 16 must be accompanied by a parent or legal guardian, who must complete a consent form if any treatment is carried out on minors. Repairs: • Damage occurring within 72 hours of the appointment will be repaired free of charge. • Damage after 72 hours will incur a charge of £3 per nail. • Dissatisfaction with design, colour, or style is not covered by free repair or refund. Children at Appointments: Children may attend appointments but remain the sole responsibility of their parent or legal guardian at all times. Parents/guardians must supervise children for the full duration of the appointment. Norfolk Nail Co. accepts no liability for accidents, injuries, loss, or damage involving children while on the premises. Children must not touch or interfere with tools, products, or equipment. If a child’s behaviour poses a safety risk, the appointment may be terminated without refund. Limitation of Liability: Norfolk Nail Co. takes all reasonable steps to ensure a safe and hygienic environment. However, the business accepts no responsibility for any loss, damage, injury, or incident occurring on the premises, except where caused by proven negligence. All clients attend appointments and use services entirely at their own risk.

I declare that I have read this consultation form thoroughly and I understand every question asked. I declare I have no medical conditions that may affect the treatment. I have given an accurate account of the questions asked, including all known allergies or medications/products I am currently ingesting or using topically. I understand Norfolk Nail Co. will take every precaution to minimize or eliminate negatives reactions where possible. I understand that Norfolk Nail Co. may store sensitive data about me, including any medical conditions. My signature also certifies that I understand that the therapist reserves the right to deny service to myself due to health conditions that may pose a potential risk to the therapist or other clients, including those that pose a potential risk of contamination to service areas. I will make Norfolk Nail Co. aware of ANY and ALL changes to my health in regards to the questions outlined on this form. I give permission to the therapist to perform the treatment and I will not hold the therapist liable for any adverse reactions to the treatments.