Terms and Conditions

Infills: I will NOT infill over other nail technicians work, as I need to see the condition of your natural nail underneath. Therefore, a full removal and reapplication will be required if you have gels/acrylics on when you arrive for your appointment. Please inform me before your appointment time if you require a soak off at your appointment. If you arrive at the appointment with acrylics/gels from other nail technicians and do not allow me to remove them, the full charge of your appointment will apply due to booking out the time for your appointment. Appointment duration: The number of minutes listed next to each service is guidance only. The service may be longer or shorter depending on factors such as the condition of your nails and the complexity of your treatment. Booking fee: Norfolk Nail Co. reserves the right to ask for a non-refundable booking fee of £10 for any booking made online, via email, social media, or in person. Your booking will not be secured until this is paid. If you cancel your booking at any time before the start time, you will lose your booking fee. You may reschedule your appointment up to 48 hours prior to your booked treatment time. Cancellations: Cancellations less than 24 hours prior to your appointment time will be subject to a cancellation fee, which will amount to 100% of the cost of your booked treatment/s. Cancellations less than 48 hours prior to your appointment time will be subject to a cancellation fee, which will amount to 50% of the cost of your booked treatment/s. Norfolk Nail Co. reserves the right to charge your card in these circumstances. No shows: If you do not turn up for your appointment (without prior notice), Norfolk Nail Co. reserves the right to charge your card for 100% of your booked treatment/s. Late arrival: If you arrive late for your appointment, Norfolk Nail Co. may need to perform a shorter version of your booked treatment if we have a client after you. If you are more than 15 minutes late for your appointment, it may be necessary for us to cancel your appointment if it does not leave enough time to perform your treatment. You will be charged in full for this appointment. Age restrictions: You must provide your data of birth as a legal requirement, and the following age restrictions apply: Under 16 year olds must be accompanied by a parent or guardian for the duration of the service. The parent or guardian must fill in a permission and consultation forms. I will not perform gel services on under 16s - however a child friendly nail polish can be used as an alternative. Repairs: Chipping or lifting within 72 hours of your appointment time will be repaired free of charge. Any repairs to nails after this time will be charged at £3 per nail. If you are unhappy with your manicure, this is NOT covered as a free repair. You can mention this to Norfolk Nail Co during your service but any changes will be charged if extra time is needed.

I declare that I have read this consultation form thoroughly and I understand every question asked. I declare I have no medical conditions that may affect the treatment. I have given an accurate account of the questions asked, including all known allergies or medications/products I am currently ingesting or using topically. I understand Norfolk Nail Co. will take every precaution to minimize or eliminate negatives reactions where possible. I understand that Norfolk Nail Co. may store sensitive data about me, including any medical conditions. My signature also certifies that I understand that the therapist reserves the right to deny service to myself due to health conditions that may pose a potential risk to the therapist or other clients, including those that pose a potential risk of contamination to service areas. I will make Norfolk Nail Co. aware of ANY and ALL changes to my health in regards to the questions outlined on this form. I give permission to the therapist to perform the treatment and I will not hold the therapist liable for any adverse reactions to the treatments.