Terms and Conditions

Section NUE DERMA – Client Terms & Conditions (Summary) By booking an appointment with NUE DERMA, you agree to the following: Booking & Deposits • A deposit is required to secure your booking. • Deposits are non-refundable, but with 48+ hours’ notice, they can be transferred to a new date. Cancellations & No-Shows • Please give at least 48 hours’ notice to cancel or reschedule. • Late cancellations or no-shows will result in loss of your deposit. Medical & Suitability • You must provide accurate details of your health, medications, and allergies. • If you are unsuitable for treatment due to withheld information, your deposit will be lost. Age Policy • Treatments are for 18+ only. ID may be requested. Risks & Results • Every treatment has possible side effects. • Results vary and cannot be guaranteed. • Following aftercare advice is essential for best results. Payments & Refunds • Full payment is required on the day of treatment. • No refunds are given for completed treatments or treatment packages once started. Privacy • Your details are kept safe and confidential in line with UK GDPR. Concerns & Complaints • Please contact us within 48 hours if you have any concerns about your treatment. content

These Terms & Conditions apply to all services provided by NUE DERMA (“we”, “us”, “our”) to clients (“you”, “your”). By booking an appointment, you agree to these terms. 1. Appointments & Bookings • All appointments require a non-refundable deposit to secure your booking. • Deposits will be deducted from the total treatment cost. • Appointments are confirmed once payment is received. 2. Cancellations & Rescheduling • Cancellations or rescheduling must be made at least 48 hours before your appointment. • Deposits are non-refundable. However, with sufficient notice, they may be transferred to a future appointment. • Failure to attend your appointment (“no-show”) will result in loss of your deposit and may require full payment for rebooking. 3. Medical Conditions & Client Responsibilities • You must provide full and accurate information regarding your medical history, medications, and allergies. • Certain conditions may mean you are not suitable for treatment. We reserve the right to decline treatment in such cases. • If you arrive and are found unsuitable for treatment due to withheld information, your deposit will be forfeited. 4. Age Restrictions • Treatments are available only to clients 18 years and older. Proof of ID may be required. 5. Risks & Results • All treatments carry risks and possible side effects, which will be explained during your consultation. • Results vary from client to client and are not guaranteed. • Aftercare instructions must be followed to achieve optimal results and minimise risk. 6. Liability • NUE DERMA will not be held liable for adverse reactions where information has been withheld or aftercare advice not followed. • We accept no responsibility for loss or damage to personal items brought into the clinic. 7. Payments & Refunds • Full payment is due at the time of treatment. • Refunds are not provided for completed treatments, even if results differ from expectations. • Course/package payments are non-refundable once started. 8. Privacy & Data Protection • We comply with the UK GDPR & Data Protection Act 2018. • Your personal information and medical history will be kept confidential and used only for the purpose of providing safe treatments. • Records are stored securely and not shared with third parties without consent. 9. Complaints Procedure • Any concerns should be raised with us directly, ideally within 48 hours of treatment. • We will review your case and aim to resolve complaints fairly and promptly.