Terms & Conditions

Clients are required to provide a minimum of 72 hours’ notice to cancel or reschedule an appointment.

• Cancellations or rescheduling made within 72 hours of the scheduled appointment time will incur a 50% charge of the service booked.
• Cancellations, rescheduling, or failure to attend (no-shows) on the day of the appointment will result in a 100% charge of the service booked.

This policy is in place to protect the business from loss of income and to respect time allocated exclusively to each client.

CARD ON FILE & PAYMENT AUTHORISATION

By booking an appointment with NUEORA, the client authorises NUEORA to securely store card details on file.

• In the event of a late cancellation or no-show, the card on file will automatically be charged in accordance with the cancellation policy.
• If a card payment attempt is declined, the client remains fully responsible for settling the outstanding balance.

FAILURE TO RESPOND OR SETTLE OUTSTANDING FEES

If payment is outstanding and the client fails to respond to contact attempts via text, email, or social media:

• NUEORA reserves the right to re-attempt charging the card on file.
• The outstanding balance will remain payable regardless of communication.
• Continued non-payment will result in the client being blocked from booking any future appointments with NUEORA until the balance is cleared in full and future bookings will require upfront payment.

LATE TO YOUR APPOINTMENT

I have a general grace period of 15 minutes for all appointments, unfortunately anything later than this, your appointment will be cancelled and you will be charged. On the occasion I have no one in after you or have some extra time in between appointments, I can stretch the grace period to half an hour.