Olivia Jade Artistry
Thank you for booking with Olivia Jade Artistry. Please read the following terms before confirming your appointment.
1. Bookings & Deposits
A 30% deposit is required to secure all bookings. The remaining 70% balance is due 14 days before your appointment.
For bookings made within 14 days of the appointment, full payment is required at the time of booking.
For bridal bookings, a separate booking agreement will confirm the agreed services, pricing, dates and payment arrangements.
2. Cancellations
All cancellations must be communicated in writing.
Any deposit already paid will be credited towards the applicable cancellation charge. All charges will be proportionate to reasonable losses incurred, taking into account any costs avoided or recovered.
3. Rescheduling
One reschedule is permitted with at least 7 days' notice, subject to availability.
If you need to make changes with less notice, please contact me directly. I understand that unexpected circumstances arise and am always happy to consider individual situations and make exceptions where possible.
4. Bridal Bookings & Trials
Bridal bookings are subject to a separate booking agreement outlining the wedding details, agreed services, payment schedule and any additional arrangements.
I recommend scheduling bridal trials approximately one to three months before the wedding.
Any changes to wedding dates, services or booking details must be agreed in writing and are subject to availability.
5. Travel & Additional Costs
Travel fees may apply depending on the location and transport requirements. Any additional charges, including parking, tolls or accommodation where applicable, will be discussed and agreed before booking confirmation.
6. Client Preparation & Timings
Clients are asked to arrive on time and follow any preparation instructions provided before their appointment.
For hair appointments, please follow the hair preparation guidance provided. For makeup, clean skin and your usual skincare routine are recommended.
Late arrival may result in a shortened appointment, while the original booking fee remains payable.
For mobile appointments, clients must provide a suitable, clean and well-lit working area with access to a power socket where required.
7. Allergies & Sensitivities
Please disclose any known allergies, skin sensitivities or relevant reactions to beauty products before your appointment.
I reserve the right to decline or discontinue a service if proceeding may compromise client safety.
8. Hygiene
All brushes, tools and equipment are cleaned and sanitised between clients. Disposable applicators are used where appropriate, and professional hygiene practices are maintained throughout every appointment.
9. Photography & Social Media
Photographs of completed hair and makeup looks may be requested for my professional portfolio and social media.
Photographs will only be taken and used for promotional purposes with your permission. Permission is entirely optional and will not affect the service provided.
10. Changes Outside My Control
In the event of illness, emergencies, severe weather, transport disruption or other unforeseen circumstances that prevent me from attending, I will notify you as soon as possible and discuss suitable alternatives.
Where a service cannot be provided, any refund due will be handled in accordance with applicable consumer law.
11. Consumer Rights
Nothing in these terms affects your statutory rights under UK consumer protection legislation.
For bookings made online or by telephone, statutory cancellation rights may apply, including applicable 14-day cooling-off rights. Where a service is requested to begin during this period, any required express consent and acknowledgement will be obtained.
12. Contact
For enquiries, booking changes or cancellations, please contact Olivia Jade Artistry using the contact details provided on the website.
Thank you for choosing Olivia Jade Artistry. I appreciate your trust and look forward to seeing you.
These terms apply alongside any individual booking agreement. Where specific bridal booking terms differ, the agreed bridal contract will take precedence where applicable.