Terms & Conditions

Appointments - All appointments must be booked in advance. Please ensure you arrive on time to your appointment to ensure the full treatment can be completed.

Deposits - To secure every appointment, a 50% deposit is required. This will be deducted from the total cost of your treatment.

Cancellation & Rescheduling - Cancellation or rescheduling within 48 hours of your appointment will incur a 50% fee.

Cancelling or rescheduling your appointment within 24 hours will incur 100% fee.

Late Arrivals - If you arrive late, your treatment time may be reduced, meaning you may not recieve the full service. If the delay is significant, I may need to reschedule or cancel your appointment. This will incur 100% cancellation fee.

No Shows - Failure to attend your appointment without notice will result in a full charge of the booked service, and full payment upfront for future bookings. Repeated no shows may not be allowed to book again.

Refund Policy - All services are non-refundable once completed. If you are not satisfied, please let me know within 48 hours so I can offer a correction or removal free of charge, where appropriate.

Health & Medical Conditions - Clients must inform me of any medical conditions, allergies, or skin sensitivities prior to treatment. I reserve the right to refuse treatment if I believe it is not safe.

Patch Testing - Patch tests for lash lifts are required 24 hours before appointment.

Children and Guests - For health and safety reasons, only clients recieving treatment are permitted in the salon unless agreed in advance.

Perosnal Belongings - I am not responsible for any lost or damaged personal items.

Gift Vouchers - Gift Vouchers are non-refundable, non-transferable, and must be used before the expiry date. They cannot be exchnaged for cash.

Right to Refuse Service - I reserve the right to refuse service to anyone displaying inappropriate, unsafe or disrepectful behaviour.

Changes to Terms - I reserve the right to update these terms and conditions at any time. The latest version will always be available upon request.