Appointments - All appointments must be booked in advance. Please ensure you arrive on time to your appointment to ensure the full treatment can be completed.
Deposits - To secure every appointment, a 50% deposit is required. This will be deducted from the total cost of your treatment.
Cancellation & Rescheduling - Cancellation or rescheduling within 48 hours of your appointment will incur a 50% fee.
Cancelling or rescheduling your appointment within 24 hours will incur 100% fee.
Late Arrivals - If you arrive late, your treatment time may be reduced, meaning you may not recieve the full service. If the delay is significant, I may need to reschedule or cancel your appointment. This will incur 100% cancellation fee.
No Shows - Failure to attend your appointment without notice will result in a full charge of the booked service, and full payment upfront for future bookings. Repeated no shows may not be allowed to book again.
Refund Policy - All services are non-refundable once completed. If you are not satisfied, please let me know within 48 hours so I can offer a correction or removal free of charge, where appropriate.
Health & Medical Conditions - Clients must inform me of any medical conditions, allergies, or skin sensitivities prior to treatment. I reserve the right to refuse treatment if I believe it is not safe.
Patch Testing - Patch tests for lash lifts are required 24 hours before appointment.
Children and Guests - For health and safety reasons, only clients recieving treatment are permitted in the salon unless agreed in advance.
Perosnal Belongings - I am not responsible for any lost or damaged personal items.
Gift Vouchers - Gift Vouchers are non-refundable, non-transferable, and must be used before the expiry date. They cannot be exchnaged for cash.
Right to Refuse Service - I reserve the right to refuse service to anyone displaying inappropriate, unsafe or disrepectful behaviour.
Changes to Terms - I reserve the right to update these terms and conditions at any time. The latest version will always be available upon request.
Plymouth, Osborne Road, Plymouth, PL3 4BS, GB
07936 418240
Monday - Wednesday: 9:00 - 18:00 · Thursday: 9:00 - 20:00 · Friday: 9:00 - 18:00 · Saturday: 9:00 - 14:00