1. BOOKINGS & DEPOSITS All appointments require a non-refundable deposit to secure your booking. This will be clearly stated at the time of booking. Appointments are not confirmed until the deposit has been received. Deposits are redeemable against the cost of treatment unless you fail to attend or cancel late. 2. CANCELLATION & RESCHEDULING POLICY We require at least 48 hours’ notice to cancel or reschedule an appointment. Cancellations made with less than 48 hours’ notice, or non-attendance, will result in the loss of your deposit. If you are more than 10 minutes late, we may not be able to carry out your treatment and the deposit will be forfeited. 3. MEDICAL SUITABILITY You are responsible for disclosing any medical conditions, medications, allergies, or recent treatments (including dental work, vaccinations, or infections). Certain treatments may not be suitable depending on your medical history or current health. If you are deemed unsuitable, the deposit will cover your consultation time and is non-refundable. It is your responsibility to inform us of any changes to your health between appointments. 4. TREATMENT OUTCOMES Results vary from client to client and no guarantee can be made regarding treatment outcomes. You may require a course of treatments or maintenance sessions to achieve or maintain results. Before and aftercare instructions will be provided; it is your responsibility to follow them for optimal results. 5. REFUSAL OF TREATMENT We reserve the right to decline treatment if: You are under the influence of drugs or alcohol. You are rude, aggressive, or disrespectful to staff. We believe the treatment is not in your best interest or not clinically appropriate. 6. PRICING & PAYMENT Prices are subject to change at any time. Treatment pricing will be confirmed at the time of booking or consultation. All treatments must be paid in full on the day unless agreed otherwise. 7. REFUND POLICY No refunds are given for treatments already carried out. In the case of adverse reactions, complications, or dissatisfaction, we will assess and offer appropriate aftercare, advice, or alternative treatment where necessary. Refunds for courses/packages will be at the clinic’s discretion and may incur deductions for sessions already used or administered. 8. CLIENT PHOTOGRAPHY & CONSENT Clinical photographs may be taken before and after treatment for medical record purposes. These will be stored securely and not used for marketing without your written consent. You will be required to sign a consent form before each treatment, which confirms your understanding of the risks, benefits, and expected outcomes. 9. AGE POLICY We do not treat anyone under the age of 18. You may be asked to provide ID if age is unclear. 10. DATA PROTECTION & PRIVACY Your data is held securely in accordance with GDPR regulations. We do not share your personal data with third parties except where required by law or necessary for treatment delivery (e.g., pharmacy prescriptions). By booking, you consent to us contacting you via email, phone, or SMS for appointment reminders, medical information, and relevant clinic communications.