Terms and Conditions

APPOINTMENTS: New clients MUST arrive with bare nails. I am unable to remove any BIAB applied by another nail artist that has been infilled more than once. I am unable to infill any work other than my own. Nail health must be optimum for any service to be carried out. Nails and surrounding skin must not be damaged to ensure both proper adhesion of any products and to avoid any potential negative reactions. CANCELLATIONS & LATENESS: A minimum of 48 hours notice must be given to cancel or reschedule an appointment. Failure to do so will result in a 50% charge of the cancelled booking required to be paid before a further appointment can be booked. This is to cover loss of earnings and admin time spent attempting to fill the appointment slot. Failure to turn up for an appointment without prior contact or notice will result in a 100% charge of the missed booking required to be paid before a further appointment can be booked. Multiple no shows will be removed from the client base and no further bookings will be accepted. Each client that arrives late has a knock on effect throughout the day on the timings of the subsequent appointments. Clients arriving more than 10 minutes late for their appointment may be automatically cancelled. PLEASE contact me if you are running late to ensure the appointment can still go ahead. This policy will be strictly adhered to as I cannot leave the salon late due to childcare. AFTERCARE: Nails are subjected to wear and tear every day as we use our hands. Nails are not infallible and will reflect the aftercare given to them. Please familiarise yourself with the aftercare guide emailed to you and which is also available on my account to ensure minimal damage to your new nails. Following this guide will keep both your nails and cuticles in their best condition. Any breaks or lifting within the first 3 days after the appointment will be fixed free of charge, providing the damage or lifting has not arisen from picking at the nail or the product. This will be apparent if there is trauma to the nail plate. Damage, breaks or lifting after the first 3 days will be chargeable at £4 per nail, not including any art which may have been applied.