New clients pay a £20 non-refundable booking fee to secure appointment (payment is arranged with Becca once appointment is booked. This can be sent via bank transfer) Patch test is required at least 48 hours before your appointment if you are a new client. We require 48 hours notice for appointment cancellations or amendments otherwise a £20 charge will apply. You can move your appointment once but if it’s anymore times then the deposit will be lost. If you are more than 15 minutes late to an appointment, this is treated as a cancellation.