Terms and Conditions

Terms and Conditions for Rock Beauty Warwickshire 1. General 1.1. These Terms and Conditions ("Terms") govern the use of our beauty booking system ("System") and services ("Services") provided by Rock Beauty Warwickshire ("we", "us", "our"). 1.2. By accessing or using the System, you ("Client", "you", "your") agree to comply with and be bound by these Terms. 2. Appointments 2.1. Booking: Appointments can be booked through our System, over the phone, or in-person at our location. All bookings are subject to availability. 2.2. Confirmation: Once an appointment is booked, a confirmation email or message will be sent to you. It is your responsibility to check the details and inform us of any errors immediately. 2.3. Cancellation and Rescheduling: Cancellations or rescheduling of appointments must be done at least 24 hours before the scheduled time. Failure to do so may result in a cancellation fee as outlined in section 3.2. 3. Fees and Payment 3.1. Pricing: All prices for Services are listed on our website and are subject to change without notice. Prices are inclusive of any applicable taxes unless stated otherwise. 3.2. Cancellation Fees: A fee of 50% will be charged for cancellations made less than 48 hours before the appointment. No-shows will be charged the full service price. 3.3. Payment Methods: Payments can be made via cash, bank transfer or any other payment method specified by us. Full payment is required at the time of booking or upon completion of the Service, as applicable. 4. Client Responsibilities 4.1. Timeliness: Clients are expected to arrive on time for their appointments. Late arrivals may result in reduced service time or rescheduling. 4.2. Health Conditions: Clients must inform us of any health conditions, allergies, or sensitivities that may affect the Service. We are not liable for any adverse reactions resulting from failure to disclose such information. 4.3. Conduct: Clients are expected to behave respectfully towards our staff and other clients. Any form of abusive or inappropriate behaviour will not be tolerated and may result in refusal of service. 5. Liability 5.1. Service Outcomes: We aim to provide the highest quality of service, but we do not guarantee specific outcomes. Client satisfaction depends on various factors, including hair/skin type and adherence to aftercare instructions. 5.2. Personal Belongings: We are not responsible for the loss or damage of personal belongings brought to our premises. 5.3. Limitation of Liability: To the maximum extent permitted by law, our liability for any claims arising out of or related to the Services is limited to the amount paid for the specific Service in question. 6. Privacy and Data Protection 6.1. Data Collection: We collect and process personal data in accordance with our Privacy Policy. By using the System, you consent to such processing and warrant that all data provided by you is accurate. 6.2. Communication: By providing your contact details, you agree to receive communications from us related to your bookings and promotional offers. You can opt-out of promotional communications at any time. 7. Changes to Terms 7.1. We reserve the right to amend these Terms at any time. Any changes will be posted on our website, and continued use of the System or Services constitutes acceptance of the amended Terms. 8. Contact Information 8.1. For any questions or concerns regarding these Terms, please contact us at: Rock Beauty Warwickshire 07735804288 rockbeauty2022@gmail.com