Patch tests are required for treatments, this must be completed before 24 hours of your appointment.
We ask for 72 hours notice or more, when cancelling or rescheduling any appointments. This allows us time to advertise the space.
We ask for 72 hours or more, if you wish to swap or change your to a shorter or longer appointment, as we need to allow time for this. 
Cancelling or rescheduling under 72 hours notice will result in a charge, unfortunately this includes flu’s, colds, covid, transport issues, etc. This fee may be waved but only under considerable circumstances at my discretion.
If you do not show to your appointment, this will result in a full charge to cover the time lost.
If you continually ‘no show’ multiple appointments then this will result in a ban , as this is unfair to us as a business.
Understandably there will be an occasional emergency, which is out of your control being human and we will do our upmost best to be as accommodating as possible.