Please note that Salon of Salem is a first floor home salon with a small flight of stairs and cats in the house. Bookings are currently only being taken via social media and WhatsApp due to very little available space. Bookings made through the website may be denied or you may be contacted for alternative timings.
Cancellations, Rescheduling & No-Shows
Cancellations made within 48 hours are free of charge, any time after this results in late cancellation fees. Cancellations made the day of your appointment are subject to a charge of 100% due to lost income. We try to accommodate rescheduling requests but soonest availability will depend on how far out we are booked in advance. No-shows are required to pay 100% of their appointment cost and saved cards may be charged.
Illness
Unfortunately, our senior nail technician has multiple chronic illnesses and a struggling immune system, as do members of her family. We cannot service anybody who is ill due to this. Please cancel or reschedule if you contract anything contagious as soon as possible. If you arrive unwell, you may be sent home.
Early Arrivals & Lateness
Please arrive no more than 5 minutes prior to your scheduled time as there is no waiting area. Lateness beyond 10 minutes may result in your appointment being rescheduled or planned nail art being altered. I must respect my other clients booked time. This may also be treated as a no-show.
Infills
Infills will only be carried out on work done by Salon of Salem and must be within a maximum 4 week timeframe since your previous appointment. Any sets after this 4 week period will be charged as a new set. Working on foreign product is at the discretion of your nail technician, we suggest arriving with bare nails to avoid any issues and this includes nail polish done at home. Please do not use cuticle oil or moisturiser the day of or night before your appointment as this will affect retention.
Payment
Payment is due at your appointment, I do not do any form of pay later schemes. If you have paid a deposit, this contributes to your final total and the remainder will be taken at the end of your service. A card must be on file or a deposit must be paid either online or at your previous appointment to secure your slot. Bank transfer and cash are accepted as forms of payment. Tips are not required but are always appreciated.
Aftercare
Please ensure you have the correct aftercare routine for your nail/skin type, including maintenance appointments. If you are unsure of aftercare needed, ask your nail technician for advice as you may also need prescriptive aftercare. Fixes are only free within 72 hours of your initial appointment.
Guests
Please do not bring guests with you. The salon is a small space and there is no room for extra guests. If you arrive with guests unannounced, you may be turned away.
Medical
Please disclose any medical conditions, medications or allergied as many things can impact your service and accommodations can be made within reason.
Unsociable Behaviour
Any behaviour that is deemed unsociable will not be tolerated in the salon. This goes for abusive, threatening, offensive or pestering behaviour. Salon of Salem does not tolerate any sort of hate speech and your service will be immediately terminated. I reserve the right to refuse service and this may result in being blocked from booking in the future. This applies to online and in-person actions.