Terms and Conditions

A client consultation form will need to be completed before any treatment is started. It is the customer's responsibility to inform SAMMII LOU NAILS of any changes to the details held on file for them. I will not infill any treatments completed by any other party. These will need to be removed completely prior to any other treatment being commenced. Nail designs/treatments will need to be discussed ahead of your appointment. No walk-in appointments. The customer is to come alone to the appointment unless agreed with us prior to your appointment. This is purely for safety reasons as we are a home based salon, and we do not have a waiting area. SAMMIILOU NAILS reserve the right to cancel any appointment. SAMMIILOU NAILS reserve the right to decline treatment for any person. No nail treatment will be given to any nail with a current fungal/bacterial infection. Treatment can only commence when the infection has been treated. SAMMIILOU NAILS can not be held responsible for any nail infections. We have a very high standard of cleanliness. We reserve the right to request a deposit to secure your booking. Deposits are non refundable. If you cancel your appointment 24 hours or more before your appointment, then your deposit can be transferred to another date and time of your choosing. If you fail to show up for your appointment without contacting us,SAMMIILOU NAILS reserve the right to charge you up 50% of your booked treatment. A grace period of 10 minutes after your booked appointment will be given. After that time has passed, you will be classed as a 'no show' and will be charged a percentage of your booked treatment. Appointments may sometimes be longer or shorter than anticipated, so please bear this in mind. We will not redo a nail design during the appointment due to a change of mind. If for any reason chipping or lifting occurs within the first 42 hours following your appointment, repairs will be completed free of charge. After 42 hours, we can repair any damage at a cost. We will ask you throughout your appointment if you are happy with your nails. Please take this opportunity to raise any issues or concerns. We do not issue refunds, so please don't hesitate to tell us during your appointment if you are not fully satisfied. We can then rectify the problem.