To ensure a comfortable and professional environment for all clients, we kindly ask that you attend your appointment alone unless prior arrangements have been discussed and agreed upon. This helps us maintain a calm and relaxing atmosphere within the salon.
We also ask that all clients respect the salon space by keeping it clean and tidy throughout their visit. Please dispose of any rubbish appropriately and treat the salon, its furnishings, and equipment with care and respect.
Failure to follow these salon policies may result in future appointments being declined and the inability to book with us again.
Rescheduling Policy
We understand that plans can change. If you need to reschedule your appointment, please do so at least 48 hours before your scheduled appointment time. You can manage and reschedule your appointment through the booking link provided in your confirmation email, or by contacting us directly via message. Rescheduling requests made with more than 48 hours' notice can be accommodated without any additional charge, subject to availability.
Appointments rescheduled with less than 48 hours' notice will be subject to a charge of 100% of the booked service value, as this appointment time is unlikely to be filled at short notice.
For your safety, a patch test is required before any treatment. This must be completed at least 48 hours prior to your scheduled appointment to allow sufficient time to monitor for any possible reactions or irritation.
Patch tests can be booked in advance, and it is your responsibility to ensure this is done within the required timeframe. If a valid patch test has not been completed at least 48 hours before your appointment, your treatment may need to be rescheduled.
This policy is in place to ensure your safety and to comply with professional treatment standards.