Terms and conditions

1. Booking & Deposits • A non-refundable deposit of 20% is required to secure your appointment. • Deposits must be paid within 12 hours of booking or the appointment will be released. • The remaining balance is due on the day of the appointment, payable by [cash / bank transfer / card / PayPal]. 2. Cancellations & Rescheduling • Please give at least 48 hours’ notice to reschedule your appointment. • Cancellations made with less than 24 hours’ notice will result in loss of deposit. • If you do not show up or are unavailable at the agreed time/location, your deposit will be forfeited. 3. Travel & Accessibility • I am a mobile technician, so appointments take place at your chosen location. • Please ensure the area is clean, well-lit, and there is a suitable table or surface for services. 4. Client Readiness • Please arrive with clean, bare nails, or book a removal service if required. • If nails require extra prep or removal that was not booked in advance, this may shorten service time or incur an extra fee. 5. Health & Hygiene • I follow strict hygiene protocols to ensure your safety. • If you have any nail infections, open cuts, warts, or contagious conditions, I may need to refuse service for health and safety reasons. • Please let me know in advance if you have any allergies or sensitivities to nail products. 6. Children & Pets • For safety, please ensure young children and pets are supervised and kept away from the working area during the service. 7. Refunds & Complaints • All services are non-refundable once completed. • If you are unhappy with your nails, please contact me within 48 hours and I will do my best to resolve the issue. • Normal wear and tear, or damage caused by the client (e.g. picking, biting, or misuse), is not covered. 8. Photography & Social Media • I may take photos of your nails for portfolio and social media use. Please inform me beforehand if you prefer not to have photos taken or shared. 9. Right to Refuse Service • I reserve the right to refuse service to any client who is disrespectful, behaves inappropriately, or breaches these terms. ⸻