Booking & Deposits
• Deposits: a deposit of 20% of your total appointment cost is required to secure your booking. All deposits are non-refundable and will be deducted from your final service payment.• Deposits must be paid within 12 hours of booking or the appointment will be released.
• No-shows: Failure to attend your appointment without notice will result in a 100% service charge.• Cancellations made within 12 hours of your appointment will incur a charge of 50% of the booked service.
• The remaining balance is due on the day of the appointment, payable by cash or card.Rescheduling • Please give at least 48 hours’ notice to reschedule your appointment (one reschedule only).
Accessibility • there is plenty of parking outside of Secret Salon Hairdressers where I am based
Client Readiness • Please arrive with clean, bare nails, or book a removal service if required. • If nails require extra prep or removal that was not booked in advance, this may shorten service time or incur an extra fee.
Health & Hygiene • I follow strict hygiene protocols to ensure your safety. • If you have any nail infections, open cuts, warts, or contagious conditions, I may need to refuse service for health and safety reasons. • Please let me know in advance if you have any allergies or sensitivities to nail products.
Children & Pets • I work out of a small room within a hair salon, therefore pets and children are not permitted due to insurance reasons and space
Refunds & Complaints • All services are non-refundable once completed. • If you are unhappy with your nails, please contact me within 24 hours and I will do my best to resolve the issue. • Normal wear and tear, or damage caused by the client (e.g. picking, biting, or misuse), is not covered.
Photography & Social Media • I may take photos of your nails for portfolio and social media use. Please inform me beforehand if you prefer not to have photos taken or shared.
Right to Refuse Service • I reserve the right to refuse service to any client who is disrespectful, behaves inappropriately, or breaches these terms.
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