Terms and Conditions

OUR CANCELLATION POLICY We understand that sometimes life may get busy and you may have to cancel or reschedule your appointment. Please give us at least 48 hours notice. Otherwise, a cancellation fee of 50% of the cost of your of your treatment will be charged. If less than 24 hours notice or you are a no-show, 100% of the service cost will be charged. KEEPING ON-TIME If you are running late, we will do our best to fit you in, but we may not be able to provide the full service or treatment. If you are 15 minutes late or more, your appointment will be cancelled and you will lose your booking fee. CUSTOMER COMPLAINTS POLICY OUR PRIORITY IS FOR YOU TO BE COMPLETELY SATISFIED WITH THE SERVICE YOU RECEIVE FROM US. WE RUN A PROFESSIONAL BUSINESS, SO WE AIM FOR THE HIGHEST STANDARDS IN EVERYTHING THAT WE DO. COMPLAINTS ARE RARE, BUT WE TAKE THEM SERIOUSLY, SO WE HAVE A COMPLAINTS POLICY AND PROCESS WE FOLLOW TO MAKE SURE THINGS ARE PUT RIGHT WHERE NEEDED AND WE LEARN FROM YOUR FEEDBACK. PROCESS Contact Skinbgin and tell us you are not happy with the service you’ve received. Whether it is while you’re having the treatment or as soon as possible after leaving. We will listen to your feedback and ask questions as necessary to understand why you are making a complaint. We aim to resolve all complaints within eight weeks. If Practioner has left don’t go to practitioner I have the right to see exactly what the service or treatment you received from me looks like. If you go elsewhere before coming back to me for me to see the problem I will not be able to take your complaint further. I will arrange a suitable time for me to come back you and discuss your complaint in private. Where we think your complaint is reasonable, we will redo a part or all of the treatment again as soon as possible, free of charge. If we can’t fix the problem, we may offer a partial or full refund depending on how reasonable we consider your complaint to be. Skinbgin Beauty Aesthetics does not discriminate based on any protected characteristics, and is supportive of client needs, within the restrictions of their services and spaces. I have zero tolerance for any form of harassment and/or discrimination, and will take action against these behaviours as we see fit, in line with our clinic policy.