Appointments & Booking By booking an appointment with Ell’s Beauty, you confirm that you have read and agreed to these Terms & Conditions.
Please provide accurate information when booking, including the service you require and any relevant nail or health information that may affect your appointment.
A booking is only confirmed once a valid card is on the system.
Deposits A non-refundable deposit may be required to secure your appointment. Your deposit will be deducted from the final cost of your treatment.
Card Capture is typically taken, unless you repeatedly cancel or no-show, then a deposit of a sum, or full treatement will be taken upon booking.
Card Capture will only charge in the case of a cancellation, reschedule within 48 hours, or a no-show.
Cancellations & Rescheduling Please provide at least 48 hours’ notice if you need to cancel or rearrange your appointment.
Cancellations or changes made with less than 48 hours’ notice may result in the loss of your deposit and/or a charge of up to 100% of the treatment price.
Repeated cancellations or rescheduling may require payment in full before future appointments can be booked.
No-Shows If you do not attend your appointment without contacting me, you will be required to pay the full treatment price before making another booking.
Lateness Please arrive on time for your appointment. Arriving late may reduce the time available for your treatment.
If you are more than 10 minutes late, I may need to shorten, alter or cancel your appointment depending on the service and time available. The appointment will still be charged in full for what you booked.
Nail Repairs & Aftercare Please follow the aftercare advice provided after your appointment.
If you experience a problem with your nails shortly after your appointment, please contact me as soon as possible. Any complimentary repair period is at my discretion and applies only where the issue is due to the application rather than accidental damage, picking, biting or failure to follow aftercare advice.
Repairs required due to accidental damage will incur a small charge.
Existing Product / Nail Enhancements Please let me know when booking if you have existing gel, BIAB or another product on your nails.
Removal of another technician’s work will incur an additional charge or may need to be booked as a separate service.
I reserve the right to refuse to work over existing product if I believe it could affect the quality or safety of the treatment.
Health & Safety Please inform me before your appointment of any allergies, sensitivities, skin conditions, nail conditions, infections, injuries or other relevant circumstances that may affect your treatment.
I reserve the right to refuse or stop a treatment if I believe it would be unsafe or unsuitable to continue.
I cannot apply product over nails or surrounding skin where there are signs of infection, open wounds or another condition that may make treatment unsuitable.
Children & Guests Please only bring additional guests where necessary, as space within the salon/work area may be limited.
Children must be supervised by a responsible adult at all times and cannot be left unattended during an appointment.
Payments Payment is due in full at the end of your appointment unless otherwise agreed.
I accept cash / bank transfer.
Prices & Services Prices may vary depending on the service, nail length, design, removal required and amount of additional work involved.
If your requested treatment differs from the service originally booked, the price may be adjusted accordingly. I will discuss any significant additional cost with you before proceeding.
Nail Art & Inspiration Photos I am happy to use inspiration photographs to create your desired look. However, nail art may not be an exact replica of a reference image, particularly where the design, products, nail shape or length differ.
Complex nail art may require additional time and may incur an additional charge.
Refunds Due to the nature of nail services, refunds are not offered simply because you change your mind about the colour, shape or design after the treatment has been completed.
If you have any concerns about your treatment, please contact me as soon as possible so that I can discuss the issue with you and, where appropriate, arrange a correction or repair.
Nothing in these Terms & Conditions affects your statutory rights.
Right to Refuse Service I reserve the right to refuse or discontinue a treatment where I believe it is necessary for health, safety, inappropriate behaviour, abusive or threatening conduct, or any other reasonable circumstance.
Photography & Social Media With your permission, photographs of your nails may be taken for my portfolio and social media. You can let me know if you do not wish for photographs of your hands/nails to be used online.
Changes to These Terms Ell’s Beauty reserves the right to update these Terms & Conditions when necessary. The latest version will be available on this website.
Contact If you have any questions regarding these Terms & Conditions, please contact Ell’s Beauty before booking your appointment.