Terms and Conditions

NON-REFUNDABLE BOOKING FEE (“DEPOSIT”) A non-refundable booking fee is required to secure your appointment. This fee can be transferred to a new date if you reschedule with at least 24 hours’ notice. At checkout, this fee may appear as a “deposit,” but it is strictly a non-refundable booking fee. CANCELLATIONS If you need to cancel or reschedule your appointment, please provide at least 24 hours' notice. Failure to do so will result in a charge of 50% of the treatment cost. NO-SHOWS Failure to attend your appointment without prior notice will result in a charge of 100% of the treatment cost. LATE ARRIVALS Please note that if you are more than 15 minutes late, I will not be able to complete your service, and this will be treated as a no-show. Consequently, 100% of the treatment cost will be charged. Although I understand that circumstances beyond your control may cause you to be late, my schedule only allows for 15 minutes extra time, and further delays can affect subsequent clients and the quality of service I provide. Your punctuality is greatly appreciated. REMOVALS If you have existing product on your nails from another salon, please contact me before booking. I do not remove other technicians’ work unless we have agreed this in advance. Please arrive with previous work removed, unless it was done by me. OUT OF HOURS FEE Any appointments booked out of my regular hours (eg if you message to book as there are no slots available) will be subject to a £5 extra fee. If you have ANY questions or concerns about any of these policies, please feel free to message me before booking! PLEASE NOTE: By booking an appointment, this is an implied confirmation that you have read and agreed to these policies.