Age Requirement: Clients must be at least 16 years old to book an appointment. Clients under 18 require parental consent.
Deposits: A non-refundable deposit of 30% is required when booking appointments. This deposit will be deducted from the final bill.
No-Show Fees: Failure to attend your appointment without prior cancellation within 24 hours will result in a 100% of service cost no-show fee.
Cancellation Policy: Cancellations must be made at least 48 hours prior to the scheduled appointment to avoid a cancellation fee of 50% of service cost.
Cancellations made 24-48 hours prior to appointment time will lose their deposit
Day off appointment cancellations will be charged 100% the full amount of your balance
Health and Safety: Clients must disclose any allergies, skin sensitivities, or medical conditions (e.g., diabetes, fungal infections) prior to the appointment. We reserve the right to refuse service if a condition poses a health risk.
Nail Condition: Services are provided based on the condition of your nails. We may recommend alternative treatments if your nails are not suitable for the requested service (e.g., acrylics on damaged nails).
Respectful Behaviour: Clients are expected to treat our staff and other clients with respect. We reserve the right to refuse service to anyone displaying inappropriate behavior, including harassment or disrespect.
Personal Information: We collect personal information (e.g., name, contact details) to manage bookings and provide services. Your data will be handled in accordance with our Privacy Policy
Consent: By booking an appointment, you consent to the use of your information for appointment-related communications (e.g., confirmations, reminders).
Damage to nails: We are not liable for damage to nails caused by improper aftercare, removal of enhancements by the client, or pre-existing conditions that were not disclosed in your consultation forms