Terms and conditions

We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all of our clients, and out of consideration for your therapist’s time, we have adopted the following policies: Cancellations We require a minimum of 24 hours’ advance notice if you need to cancel or reschedule an appointment. This 24 hour period is not inclusive of Saturday and Sunday. Please ensure you contact your therapist by telephone and not SMS to either cancel or reschedule appointments. In the event that you fail to provide the required advance notice you will be charged 100% of the treatment fees. Charges will not be applied when the required cancellation notice is provided. Clients who either forget or consciously choose to forgo their appointment without providing the required minimum notice will be considered a “no-show” and will be charged the full amount for their “missed” appointment. Please note that future services may be denied until payment is received. Late arrivals Appointment times have been arranged specifically for you. If you arrive late for your scheduled appointment, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session, however we will do our best to satisfy the scheduled time. These terms and conditions are for the benefit of you the client, and your Massage Therapist and form part of your Aftercare advice. By following these simple guidelines the risk of any potential adverse physical and or allergic reactions to treatment will be greatly reduced.