Clients may be required to pay a booking fee to secure their appointment.
Clients must arrive on time. Late arrivals may result in a shortened treatment or the appointment being cancelled if there is insufficient time to complete the treatment safely.
Booking Fees
A non-refundable booking fee is required to secure your appointment.
Booking fees are transferable if at least 48 hours' notice is given when rescheduling.
Booking fees will be deducted from the cost of your treatment.
Cancellation & Rescheduling
A minimum of 48 hours' notice is required to cancel or reschedule an appointment.
Cancellations or changes made with less than 48 hours' notice will result in the loss of the booking fee.
Failure to attend an appointment without notice ("no-show") will result in the loss of the booking fee and may require full payment in advance for future bookings.
Consultations
All aesthetic treatments require a consultation before treatment.
A consultation does not guarantee treatment. Treatment may be declined if it is not considered appropriate or safe.
Medical Information
Clients must provide accurate and complete medical history and inform the clinic of any changes before treatment.
Failure to disclose relevant medical information may affect treatment suitability and outcomes.
Treatment Suitability
The practitioner reserves the right to refuse or postpone treatment if it is not in the client's best interests, if there are medical concerns, or if unrealistic expectations are identified.
Results
Individual results vary depending on age, skin quality, lifestyle, anatomy, and healing response.
No guarantee can be made regarding the longevity or exact outcome of any treatment.
Additional treatments may be required to achieve or maintain the desired result and will be charged accordingly.
Aftercare
Clients agree to follow all aftercare advice provided.
Failure to follow aftercare instructions may affect results and increase the risk of complications.
Reviews & Top-Ups
Where appropriate, review appointments are recommended 2–4 weeks after treatment.
Complimentary adjustments are only offered where previously agreed and when clinically appropriate. Additional product or treatment required beyond the initial treatment will be chargeable.
Children & Guests
Children and additional guests are welcome to attend the appointment with you. We realise life can be busy and we offer this flexibility.
Payments
Payment is due in full on the day of treatment unless agreed otherwise.
Accepted payment methods will be confirmed at the time of booking.
Refund Policy
Due to the nature of aesthetic treatments and products, refunds cannot be offered for treatments that have been completed.
If you have concerns about your results, please contact the clinic so they can be assessed and, where appropriate, managed.
Photographs
Clinical photographs may be taken before and after treatment to monitor progress and maintain accurate medical records.
Separate consent will always be obtained before any images are used for marketing or social media.
Complications
While every effort is made to provide safe and effective treatment, all aesthetic procedures carry potential risks and complications, which will be discussed during your consultation and consent process.
Right to Refuse Service
The clinic reserves the right to refuse treatment to anyone who is abusive, aggressive, under the influence of alcohol or drugs, or where treatment is not considered safe or appropriate.
Contact
If you experience any concerns following your treatment, please contact the clinic as soon as possible so appropriate advice can be provided.