Terms and conditions

Please read these Terms & Conditions carefully before booking a massage service with TE Sports Massage. By booking an appointment, you agree to the following: 1. Appointments & Bookings • All bookings must be made online through our website or confirmed directly by TE Sports Massage. • Appointments are subject to availability and confirmed only once payment/deposit has been received. • Clients must be aged 18 or over to receive treatment. 2. Home Environment Requirements To ensure safety and comfort during your treatment: • Provide a clean, safe, and smoke-free environment. • Ensure there is adequate space for a massage table (approx. 2m x 1.5m). • Provide parking access or cover any parking costs. • Pets must be kept in another room during the treatment. • Provide 3 large towels and 2 small towels, or clean sheets if agreed in advance. 3. Payment & Fees • Payment must be made in full prior to or at the start of the appointment. • A deposit may be required to secure bookings, which will be deducted from the final balance. • Any travel or parking fees will be added to the service cost if not provided. 4. Cancellations & Refunds • 24 hours’ notice is required for cancellations or rescheduling. • Cancellations with less than 24 hours’ notice may result in loss of deposit or a cancellation fee (up to 50% of service cost). • No-shows will be charged the full service fee. 5. Health & Safety • Clients must disclose any medical conditions, injuries, allergies, or illnesses before treatment. • If the therapist believes a massage is unsafe or unsuitable, the session may be refused or adapted. • Massage services are not a substitute for medical treatment. 6. Professional Conduct • TE Sports Massage upholds strict professional standards. • Any inappropriate behaviour, misconduct, or requests of a sexual nature will result in immediate termination of the session with full payment due, and may be reported. 7. Liability • TE Sports Massage is not liable for any injury or condition that arises from undisclosed medical conditions. • Clients are responsible for ensuring their suitability for massage. 8. Privacy & Data Protection • Personal information is kept confidential and used solely for booking, treatment, and client care purposes. • We do not share your data with third parties without consent. 9. Agreement By booking with TE Sports Massage, you confirm you have read, understood, and agree to these Terms & Conditions.