Terms and Conditions

At the time of booking, your payment details will be securely captured and stored. You will not be charged at the time of booking. The full cost of your treatment will be charged to your saved card on the day of your appointment.

You may cancel or reschedule your appointment free of charge up to 48 hours before your scheduled time. Cancellations or rescheduling made less than 48 hours before your appointment will incur a fee of 50% of your total treatment cost, which will be charged to your saved card. No-shows (failing to attend your appointment without prior notice) will be charged 100% of the treatment cost.

Late arrivals will be handled on an individual basis. If you arrive late for your appointment, your treatment may be shortened or rescheduled, depending on availability. You will still be charged for the full cost of the treatment you originally booked.

In line with professional and regulatory standards, all clients are required to complete and sign a consultation form prior to receiving any treatment. This is to ensure we are fully informed of any medical conditions, allergies, or relevant health information that may impact your treatment. Clients aged under 18 must have signed parent or legal guardian permission, and must be accompanied by a parent or legal guardian, who is required to remain present throughout the entire appointment.

Gift vouchers are valid for 12 months from the date of purchase. They are non-refundable and cannot be exchanged for cash. Lost or expired vouchers cannot be reissued or extended.

We understand that life happens — plans change, people get sick, emergencies arise. That said, last-minute cancellations or missed appointments significantly affect small businesses. This policy helps ensure that time and resources are used efficiently and fairly for all clients.

All payment information is securely processed and stored in accordance with industry standards using our payment provider. Your data is protected and never shared or used without your authorization. By booking an appointment, you agree to these terms.

Clients are welcome to bring babies and young children to their appointment. A small selection of toys, a changing mat and a bathroom are provided for your convenience. However, full responsibility remains with the parent or guardian at all times. The business cannot accept any liability for accidents, injuries, or harm caused while children are on the premises. Please ensure that children are supervised throughout your visit.