Policies | The Pretty Clinic

Lateness

Please account for travel and parking and ensure you arrive to your appointment on time. Please do not arrive more than 15 minutes early as your practitioner may still be with a previous client. Inform us if you believe you will be late or will not be able to make it on the day to see if there is any room for rescheduling. If this is not possible or you are over 15 minutes late, this will be marked as a no-show and charging as so.

Cancellation

A bank card will be required upon booking. This card will not be charged unless the following occurs:

You do not show up or are late to your appointmen, 100% of treatment cost will be charged.
You cancel less than 48 hours before your appointmen, 50% of treatment cost will be charged.
You request your payment is taken via booking system at your appointment.

Salon Policies

There is not room for additional guests in the treatment room. There is space for them to wait in reception at the salon.
No children can attend alongside you for Aesthetics Treatments.
You will be required to show a valid ID for Aesthetics Treatments and failure to do so, can result in a no show. If a false ID is produced, the police will be informed and all evidence handed over.

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