Terms and Conditions

Terms and Conditions   Health or Medical Problems   Occasionally, grooming can expose a hidden medical problem or aggravate a current one. This can occur during or after grooming. Please make sure to alert us of any current or past issues so that we may keep an eye out for them. All medical expenses for veterinary care will be covered by the pet's owner upon signing this form and The Happy Canine Co. will not be held responsible for any conditions or problems that occur as a result of any pre-existing health conditions.   Accidents   Although accidents are very rare, there is a risk when dealing with animals. Grooming equipment is sharp, and although extreme caution and care is used in all situations, possible problems could occur including cuts, scratches, nicks and quicking of nails etc. In most cases this happens when an animal is wriggling or moving around. Your pet's safety and comfort is our number one priority. In the event an accident does occur, you will be notified of the accident. If The Happy Canine Co. feels it is serious, and the owner is not on-site or contactable, The Happy Canine Co. will seek immediate veterinary care for your pet with their registered Vet.   Veterinary Authorization - Medical Emergencies   The Happy Canine Co. has permission to do whatever they deem appropriate for the wellbeing of your dog when it is in their care.  Should it be determined that veterinary care is warranted, by signing this form, you give consent for The Happy Canine Co. to seek immediate veterinary attention for your dog. You agree to pay all associated fees and costs.  If the veterinarian we have on file for you is not readily accessible The Happy Canine Co. is authorized to use a veterinarian of their choice.    Vaccinations   All pets are REQUIRED to be up to date on all vaccinations.   Fleas and Ticks   The Happy Canine Co. strives to be a flea-free salon. We expect all dogs entering the salon to be under a regular flea treatment programme. However, if you do think your dog may have fleas, please notify the salon on arrival before your dog enters and mixes with other dogs. This allows us to manage the situation effectively to no detriment to any other dog. Refusal of Services   The Happy Canine Co. has the right to refuse grooming services, stop grooming services, or cancel grooming services at any time before, during or after grooming and the client will be charged a grooming fee (for what was done up until that point). Such conditions include but are not limited to: behavioural issues, health problems, parasites and kennel cough.   By signing this form you agree to have truthfully informed The Happy Canine Co. of any incident where your pet has ever bitten another animal or a human, or if they have any other aggressive tendencies. You agree and understand that you will be held solely responsible for any injury, harm or damage to property caused by your pet. If your pet attempts to bite or bites any person or pet, a muzzle may be used, or at the discretion of the groomer treatment may stop and you will pay for all work done to that point and will pay the full cost of all damages and expenses that your pet has caused.   Use of Muzzles   Muzzling does not harm your pet and protects both the pet and the groomer In some cases, muzzling may even calm a stressed animal, allowing the grooming process to continue. If your pet still acts in a way that is dangerous, The Happy Canine Co. has the right to stop the grooming services at any time and a service fee will be collected. We do not muzzle unless your pet gives us reason too. Other methods are used to calm your pet first, muzzling is a last resort.       Cancellations   We have a service which sends text reminders two days before your appointment is due (please confirm we have your correct number on file).   We hope you don’t have to cancel a grooming appointment with us but if you do please give us as much notice as possible. We are a small business and “no shows” can have a detrimental effect on us. If we have enough notice we can then fill that appointment.  Due to this we have the following cancellation charges:   BETWEEN 48-24 hours cancellation notice : NO CHARGE LESS than 24 hours cancellation notice : 50% CHARGE   Satisfaction   Your satisfaction is very important to us. If you are unhappy for any reason with your groom, please contact us within 48 hours and we will schedule a time for you to come back for an adjustment at the next available time for no extra cost.   Photographs   This release form authorises The Happy Canine Co. to take photos of your pet for our client files and for the companies website and social media pages.     I HAVE REVIEWED THIS SERVICE CONTRACT FOR ACCURACY AND UNDERSTAND THE CONTENTS OF THIS CONTRACT. I AFFIRM THAT I AM THE RIGHTFUL LEGAL OWNER OF THE DOG(S) FOR WHICH SERVICES ARE BEIGNG RENDERED. I AUTHORISE THIS CONTRACT TO BE VALID APPROVAL FOR FUTURE GROOMING SERVICES, PERMITTING THE HAPPY CANINE CO. TO ACCEPT TELEPHONE RESERVATIONS FOR SERVICE WITHOUT ADDITIONAL SIGNED CONTRACTS OF WRITTEN AUTHORISATION. I UNDERSTAND THAT PRICING IS SUBJECT TO CHANGE. THIS AGREEMENT IS VALID FOR ALL PETS THAT I CURRENTLY OWN OR WILL OWN IN THE FUTURE. I HAVE READ, AND AGREED TO THE ABOVE. I UNDERSTAND THAT SIGNING THIS FORM CONSTITUTES A LEGAL SIGNATURE CONFIRMING THAT I ACKNOWLEDGE AND AGREE TO THE TERMS OF ACCEPTANCE.