Terms and Conditions

Please read the following terms and conditions carefully before undergoing any treatment at our clinic. By booking and attending your appointment, you agree to the terms set out below: 1. Appointments and Cancellations • A non-refundable booking fee may be required to secure your appointment. This will be deducted from the final treatment cost. • We kindly request at least 48 hours’ notice for cancellations or rescheduling. Late cancellations or missed appointments may result in the loss of your booking fee or a charge. • If you arrive late, we may not be able to proceed with the treatment, and the appointment may need to be rescheduled. 2. Medical Disclosure • It is your responsibility to disclose full and accurate medical history, including medications, allergies, previous aesthetic treatments, or underlying health conditions. • Failure to provide relevant information may affect your treatment outcome and compromise your safety. 3. Suitability for Treatment • All treatments are subject to a full consultation and assessment by a qualified practitioner. • We reserve the right to decline or postpone treatment if we believe it is not in your best interest or if medical contraindications are present. 4. Results and Expectations • Results from aesthetic treatments vary between individuals. We make no guarantee of specific outcomes. • Additional treatments may be required to achieve or maintain desired results. • Before and after photos may be taken for clinical records. With your consent, these may be used for marketing purposes. 5. Payments and Refunds • Full payment is required on the day of treatment. • We do not offer refunds on treatments once provided, as results are subjective and can vary. 6. Complaints and Follow-Up • If you are dissatisfied with your treatment, please contact us within 7 days so we can arrange a follow-up or correction if appropriate. • Formal complaints must be submitted in writing and will be handled in accordance with our complaints policy.