Terms & Conditions

The Luxurious Boudoir — Salon Policy & Guarantees

1. Our Quality Guarantee

We take pride in providing high-quality, professional nail enhancements and treatments. We guarantee the structural integrity of our gel, acrylic, and extension services for a period of 2 days following your appointment.

If your enhancements lift, chip, or crack within this timeframe due to an application or product defect, we will gladly repair the affected nails free of charge. You must notify the salon immediately and provide photographic evidence to secure a complimentary repair appointment.

2. Client Aftercare Responsibilities

Nail enhancements require proper care and maintenance. Clients agree to follow the standard aftercare advice provided by their technician, which includes:

• Wearing protective gloves when cleaning or using harsh household chemicals.
• Applying cuticle oil daily to maintain flexibility in the natural nail bed.
• Refraining from using nails as tools (e.g., prying open cans, peeling stickers).

3. Strict No-Refund & Fault Assessment Policy

In alignment with Consumer Protection Western Australia guidelines, our salon operates on a strict No Refund Policy for completed services.

Under Australian Consumer Law, consumers are strictly not entitled to a refund or free remedy if the problem or failure was caused by customer misuse, accidental damage, or abnormal physical force after leaving the business.

• Physical Damage Assessment: If a client requests a fix or refund for missing enhancements, our licensed professionals will thoroughly evaluate the physical state of the natural nail plates.
• Mechanical Trauma: The presence of shredded keratin layers, white peeling patches, raw spots, or vertical stress cracks indicates mechanical trauma (meaning the enhancements were forcibly picked, bit, or pried off).
• Right of Refusal: If our evaluation confirms client-inflicted mechanical damage rather than a product application failure, all guarantees are voided. Any fixes, removals, or replacement sets will be fully chargeable at our standard salon rates.

4. Professional Removal Required

If you wish to remove your nail enhancements, you must book a professional removal appointment or follow approved safe-soaking practices at home. Do not peel or rip off your extensions. Forcible manual removal strips away the protective layers of your natural nail plate, causing severe structural damage and thinning, which will compromise the adhesion and longevity of any future nail sets.

5. Right to Refuse Service

To maintain a safe and respectful environment, The Luxurious Boudoir reserves the right to refuse service or future bookings to any individual who is verbally abusive, aggressive, or fails to respect salon policies and staff boundaries.