Terms and Conditions

All bookings made through the booking site will be required to pay a £10.50 non refundable booking fee and deposit. You will also be required to add a valid card to the system to secure your appointments. Any no shows will be charged the full cost of the appointment. If this is repeated you may be asked to pay in full upfront or blocked from booking completely. If you cancel or move your appointments within the 48 hrs cancellation window you will be charged the full amount of your treatment and will be unable to book again untill this is paid. If you book an appointment with less than 24 hrs untill the appointment you will be required to pay the full treatment upfront and this is non refundable. If you no longer required your appointment please cancel your appointment so it can go to another customer. If you fail to cancel with over 48 hrs notice you will still be charged in full. This also includes changes to your appointments on the day if you decide you no longer need a treatment but have not cancelled it you will still be charged. Please arrive to your appointment on time. Please note I do not have anywhere for clients or plus ones to wait so please do not block any cars in on the drive or bring and plus ones to your appointments. If you are late it will result in your treatment being shortened or even cancelled and you will still be charged the full amount. If you are over 10 minutes late your treatment may be cancelled and you will still be charged in full. Please note all sales are final. I will be happy to address any issues e.g chipping on gel with in 5 days and Nail lacquer within 48hrs of your appointment for free after this there will be a small charge. The manufacturing guide lines for general wear on Nail lacquer 3-5 days Gel polish 10-14 days Tint 3-4 weeks Lift or lami 4 weeks A lashlift or brow laminations can not be carried out with less than 6 weeks between appointments. Please note The Nail Coven accepts NO responsibility for damage or theft to clients cars or belongings whilst visiting the premises. There is a private drive to park on but the neighbours across the road often park opposite the drive. There is also plenty of on road and layby parking on the main road Plymouth drive. Please do not park on the curb of the address or block any neighbours drives. There is a dog at the premises he will be shut away. There is a flight of stairs upto the salon room. I do not remove anything that is not my own work or infill other people's work. Please arrive to your appointments with no product if you are a first time client. A patch test is legally required for treatments such as tinting, lash lifts and brow laminations these have to be carried out 48 hrs before your treatment can take place. If you book your patch test in and then your treatment under the 48 hr window your appointment will be canceled and you may still be charged. Please be aware photos may be taken of treatments please let me know if you do not want these used on my social media. While I do not wish to have this policies in place please understand I have to and mean no disrespect to you personally.