Terms and Conditions

At The Nail Spa, each appointment is carefully planned to provide a bespoke and luxurious experience. To ensure fairness and availability for all clients, the following policies apply: Rescheduling & Cancellations • You may reschedule or cancel your appointment up to 48 hours in advance without penalty. • Cancellations or reschedules within 48 hours of your appointment will incur a 50% charge of the booked service. • Same-day cancellations and no-shows will be charged 100% of the service fee as it is unlikely the appointment can be filled at short notice. Lateness Policy • If you arrive more than 15mins minutes late, your appointment may need to be adjusted or rescheduled, and the cancellation fee may apply. • If you arrive more than 20 minutes late, your appointment will be considered a no-show, and 100% of the service fee will be charged. How to Reschedule or Cancel • Please reschedule or cancel by contacting me directly on Instagram, Facebook or text as soon as possible. Why This Policy? As a small business offering personalised services, last minute cancellations or no-shows significantly impact my schedule and other clients waiting for an appointment. Thank you for respecting my time and the time of other clients. By booking an appointment, you agree to these terms.

Reasons why The Nail Spa would not be able to proceed with a treatment and or encourage a client to seek medical advice. Please beware of the below and inform The Nail Spa to discuss your options. ~ Infectious or inflamed skin conditions ~ Sunburn ~ Confirmed allergies to ingredients listed in the SDS sheets - please request from The Nail Spa if this applies to you ~ Nail infections ~ Injured or compromised ski including recent scar tissue in the area to be treated ~ Unexplained bruising or oedema in the area to be treated ~ Eczema or Psoriasis in the area to be treated

This is a condition whereby The Nail Spa may need to proceed with caution or seek approval from a medical practitioner. ~ Uncontrolled Type 1 Diabetes ~ Pregnancy

Reasons why The Nail Spa would not be able to proceed with a treatment and or encourage a client to seek medical advice. Please beware of the below and inform The Nail Spa to discuss your options. The Mini Elim Pedicure may be booked as an alternative following discussion with The Nail Spa. ~ Clients using Roaccutane* ~ Bleeding Skin ~ Sensitive Skin ~ Sunburn ~ Eczema ~ Psoriasis ~ Unexplained Inflamation or Swelling ~ Known Allergies to Listed Ingredients - request from The Nail Spa ~ Open Cuts & Abraisons Verrucae ~ Undergoing Treatment for Cancer *Roaccutane is a prescription medicine used for treatment of acne vulgaris, which contains retinoic acid. Side effects of retinoic acid include a thinned and photosensitized epidermis.

In some cases where a condition is present but can be avoided. ~ Painful deep cracks Area can be covered with petroleum jelly and area surrounding this can be treated ~ Pregnancy Pedicures are perfectly safe to perform during pregnancy. We do, however recommend avoiding any treatments during the first trimester.