Terms and Conditions
about:skin aesthetics>Terms and Conditions

Terms and Conditions


CONSULTATIONS & MEDICAL FORMS

Upon making a booking, you will be requested to complete consent/medical forms online. It is important to complete these at your earliest convenience, to allow us time to order stock, check you are suitable for treatment, and clarify whether further consultations are required prior. We kindly ask that you complete your forms no less than 48 hours before your appointment where possible. Each appointment includes a brief consultation. Alternatively, you can book a free consultation-only appointment first to discuss treatment options. Typically, no treatments will be performed during this consultation-only appointment, but we can schedule your treatment appointment based on the consultation. For any treatments involving the use of botulinum toxin, or the dissolving of filler, a consultation will need to be carried out in person first in order to obtain a prescription for the treatment. This consultation fee is non-refundable and payment is required in full in advance of any consultation. This is a fee we pass to our prescriber.


ARRIVAL TO YOUR APPOINTMENT

There is plenty of free parking outside the clinic. When you arrive, please ring the doorbell, and we will meet you at the side gate. We kindly ask that you arrive without makeup on the area to be treated, if possible. Please note that the clinic is not suitable for children. If you have childcare issues, let us know, and we will do our best to accommodate. If you have any mobility issues, please inform us ahead of time. The clinic is on the ground floor and accessed via a gravel path.


BOOKING FEE

When you book an appointment with us, we will request a booking fee/deposit. This fee will be used as part payment towards your treatment and will be deducted from the total on the day of your appointment. The booking fee is 30% of the cost of your booked treatment. It is non-refundable to cover the costs of preparing for your appointment and reserving that time slot for you, with an exception for patients deemed unsuitable for treatment. The booking fee can be transferred to a new appointment with more than 48 hours' notice. Please refer to our cancellation policy for more information.



IF YOU ARE NOT SUITABLE FOR TREATMENT

If, upon completing your consent/medical forms in the required timeframe, you are deemed unsuitable for treatment, you may be offered a refund of your booking fee or the option to transfer it to another suitable treatment. However, if at your appointment, it is determined that you are not suitable for treatment and you had not previously disclosed the relevant information on your forms, a refund will not be provided.


LATENESS

Please inform us if you are running late for your appointment. If you are more than 15 minutes late, we may not be able to accommodate your appointment and reserve the right to refuse treatment. Your booking fee will not be refunded. If you are able to give us advance notice then we may be able to make suitable arrangements.


PAYMENTS

Payment options include: - Apple Pay - Google Pay - Card payments from all major debit and credit cards, including contactless - Bank transfer - Cash - PayPal - about:skin gift vouchers and cards. When you book an appointment with us, we will request a 30% booking fee. This fee will be used as part payment towards your treatment and will be deducted from the total on the day of your appointment. Final payment is due at your appointment and will take into account any additional treatments, booking fees, and any qualifying discounts. For any treatments involving the use of botulinum toxin, or the dissolving of filler, a consultation will need to be carried out in person first in order to obtain a prescription for the treatment. This consultation fee is non-refundable and payment is required in full in advance of any consultation. This is a fee we pass to our prescriber.



DISCOUNTS

From time to time, we may offer discounts on treatments. Each offer will specify the applicable discount and the validation period. To apply a discount, discount codes can be entered on the website when making a booking, or simply inform the practitioner when making payment. Please note that discounts cannot be combined with other offers or discounts. Discounts cannot be used on model appointments as they are already heavily discounted, or memberships, or prescription consultations for botulinum toxin and filler dissolving treatments.


Aftercare

Terms and Conditions

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