Terms and Conditions

Upon making a booking, you will be requested to complete consent/medical forms online. It is important to complete these at your earliest convenience, to allow us time to order stock, check you are suitable for treatment, and clarify whether further consultations are required prior. We kindly ask that you complete your forms no less than 48 hours before your appointment where possible. Each appointment includes a brief consultation. Alternatively, you can book a free consultation-only appointment first to discuss treatment options. Typically, no treatments will be performed during this consultation-only appointment, but we can schedule your treatment appointment based on the consultation. For any treatments involving the use of botulinum toxin, or the dissolving of filler, a prescription consultation will need to be carried out in person first in order to obtain a prescription for the treatment. This consultation carries a fee which is non-refundable and payment is required in full in advance of any consultation. This is a fee we pass to our prescriber. You do not have to pay this additional fee for botulinum toxin if you are on our Tox Membership.

There is plenty of free parking outside the clinic. When you arrive, please ring the doorbell, and we will meet you at the side gate. We kindly ask that you arrive without makeup on the area to be treated, if possible. Please note that the clinic is not suitable for children. If you have childcare issues, let us know, and we will do our best to accommodate. If you have any mobility issues, please inform us ahead of time. The clinic is on the ground floor and accessed via a gravel path.

When you book an appointment with us, we will request a booking fee/deposit. This fee will be used as part payment towards your treatment and will be deducted from the total on the day of your appointment. The booking fee is 30% of the cost of your booked treatment. It is non-refundable to cover the costs of preparing for your appointment and reserving that time slot for you, with an exception for patients deemed unsuitable for treatment. The booking fee can be transferred to a new appointment with more than 48 hours' notice. Please refer to our cancellation policy for more information.

YOUR RIGHT TO CANCEL: Should you need to cancel or reschedule your appointment, please provide at least 48 hours’ notice before the intended appointment. This will allow you to transfer the booking fee to a new date. You can contact us or action this from your booking confirmation under ‘Request to reschedule’. The booking fee is non-refundable to cover the costs of preparing for your appointment and reserving that time slot for you, with the exception of patients deemed unsuitable for treatment (please see “IF YOU ARE NOT SUITABLE FOR TREATMENT”). No-shows or cancellations with less than 48 hours’ notice will require a new booking fee to schedule a new appointment. We understand that sometimes short-notice cancellations are unavoidable, and if rescheduling is possible, we will try to accommodate. We respect that your time is valuable and appreciate your understanding of ours. Please see “Memberships” for information on how to cancel your membership. OUR RIGHT TO CANCEL: We reserve the right to cancel an appointment if: • Your completed consent/medical forms have not been submitted at least 48 hours before your appointment where possible. Your booking fee will not be refunded. • You have not provided us with any requested information within a reasonable time. Your booking fee will not be refunded. • The booking fee has not been paid at the time of booking. • Following consultation and/or review of your consent/medical forms, it is determined you are unsuitable for treatment. There may be rare occasions when we have to cancel the clinic and appointments at very short notice, due to unexpected circumstances. We will endeavour to offer you a similar appointment for the soonest date available often by opening up a new date. Should this be unacceptable you will be offered a full refund of your booking fee in this circumstance.

If, upon completing your consent/medical forms in the required timeframe, you are deemed unsuitable for treatment, you may be offered a refund of your booking fee or the option to transfer it to another suitable treatment. However, if at your appointment, it is determined that you are not suitable for treatment and you had not previously disclosed the relevant information on your forms, a refund will not be provided.

Please inform us if you are running late for your appointment. If you are more than 15 minutes late, we may not be able to accommodate your appointment and reserve the right to refuse treatment. Your booking fee will not be refunded. If you are able to give us advance notice then we may be able to make suitable arrangements.

Payment options include: - Apple Pay - Google Pay - Card payments from all major debit and credit cards, including contactless - Bank transfer - Cash - PayPal - about:skin gift vouchers and cards. When you book an appointment with us, we will request a 30% booking fee. Please see more under “Booking Fee”.

Clients will be rewarded with a £30 discount code after completing 5 bookings. This discount applies to all treatments. A qualifying booking is one that has been completed (not rescheduled or cancelled) and includes a complete treatment (excluding consultations or free follow-up review appointments). Once you have completed 5 bookings, you will receive a discount code via email to use towards your next booking.

From time to time, we may offer discounts on treatments. Each offer will specify the applicable discount and the validation period. To apply a discount, discount codes can be entered on the website when making a booking, or simply inform the practitioner when making payment. Please note that discounts cannot be combined with other offers or discounts. Discounts cannot be used on model appointments as they are already heavily discounted, or memberships, or courses/packages, or prescription consultations for botulinum toxin and filler dissolving treatments.

We have recurring memberships with automatic monthly payments - you will be charged on a reoccurring basis until the membership is cancelled. There is an initial 3-month minimum commitment. After this period, memberships may be cancelled at any time, provided notice is given before the next monthly payment is due. Payments already made are non-refundable. Monthly payments must be received before treatments can be redeemed. You can skip one month - just inform us before your payment is due that month. You can also rollover a treatment to the next month if you haven't used it - you won’t lose it. The Skin Membership: includes one customised facial and/or advanced treatment per paid month. The Tox Membership: includes one botulinum toxin prescription, treatment and review after 3 paid months. If the prescription cannot be obtained for health reasons your membership can be cancelled. Members have access to exclusive benefits which are subject to change at any time.