Policies

Your privacy matters to us. This policy explains how we use and protect your personal information in plain English. What Information We Collect We collect your name, contact details, and any health information you share (like allergies or skin conditions). Why We Collect It We use this information to book and manage your appointments, provide safe and tailored treatments, process payments securely, and send updates or offers if you’ve agreed. How We Keep It Safe Your data is stored securely and never shared with anyone except trusted services that help us run the business (like payment systems). Your Rights You can ask to see what we hold about you, correct anything that’s wrong, ask us to delete your details, or change your marketing preferences anytime. How Long We Keep It We keep your records for as long as required by law or professional guidelines, then securely delete them. Questions or Complaints If you have any questions or want to make changes, contact us at Holly@acresomerset.com If you’re unhappy with how we handle your data, you can contact the Information Commissioner’s Office (ICO).

Please provide at least 48 hours’ notice if you need to cancel or reschedule. This allows me to offer your slot to another client. 48+ hours’ notice: No charge for cancellations or rescheduling. Less than 48 hours’ notice: 50% of your session cost will be charged to the card on file. No-Shows & Same-Day Cancellations If you miss your appointment, cancel on the same day, or don’t confirm a rescheduled time, the full session cost will be charged. This policy helps ensure fairness and availability for all clients. Late Arrivals If you arrive more than 10 minutes late, your treatment time may need to be adjusted to fit the remaining appointment slot. Booking & Your Appointment All appointments must be booked in advance through the online system or by contacting me directly. Your time is reserved exclusively for you, please arrive promptly. For safety and space reasons, appointments are attended alone. Changes to Services Acre Somerset reserves the right to update services, pricing, or policiesat any time. Any changes will be communicated in advance to clients.