Terms & Conditions

Nail Service Terms & Conditions

1. Appointments & Booking

All appointments must be booked in advance. A deposit may be required to secure your booking. Appointments are only confirmed once the deposit is received.

2. Payment

Please note, a £5 deposit is required upon booking, but the remaining payments at the salon MUST be payed in CASH

3. Deposits

Deposits are non-refundable and will be deducted from the total cost of your service. If you fail to attend your appointment, your deposit will be lost.

4. Cancellations & Rescheduling

We require at least 24–48 hours’ notice for cancellations or rescheduling. Failure to provide sufficient notice may result in loss of deposit or a cancellation fee.

5. No Shows

Clients who do not show up for their appointment without notice will lose their deposit and may be required to pay in full before booking future appointments.

6. Nail Health & Safety

Clients must inform us of any nail conditions, infections, allergies, or injuries prior to the appointment. We reserve the right to refuse service if there is a risk to your health or ours.

7. Repairs & Complaints

If you experience any issues with your nails, please contact us within 48 hours of your appointment. Repairs after a one week grace period may incur an additional charge.

8. Refund Policy

Due to the nature of the services, refunds are not provided. However, we will aim to resolve any issues where possible.

9. Design & Expectations

Please send nail designs in advance where possible. While we aim to replicate designs, exact results may vary.

10. Personal Belongings

We are not responsible for lost or damaged personal belongings during your visit.

11. Right to Refuse Service

We reserve the right to refuse service to anyone displaying inappropriate behaviour or failing to follow these terms.

12. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Clients will be notified where appropriate.

By booking an appointment, you agree to these Terms & Conditions.