Terms and Conditions

📅 Appointments & Cancellations Please arrive on time. Late arrivals may result in a shortened or rescheduled service. If you do not contact me for late arrivals, your appointment will be held for 20 minutes before being cancelled. I require at least 48 hours’ notice for cancellations or reschedules. No-shows or late cancellations may be charged 50% of their service cost (usually via forfeit of your 50% deposit). 💳 Payments Payment is due at the time of service. We accept card payments from all major providers. Cash payments are accepted on occasion but must be in exact amount as we do not keep cash on site. Deposits of 50% of the appointment cost are due before your booking. Unless otherwise informed, your appointment is not confirmed until payment of your deposit has been made. 👶 Children, Guests and Furry Friends Well-behaved children and guests are welcome, but space is limited—please let us know in advance. Please ensure children bring an activity to occupy themselves. You are responsible for supervising any children during your visit. The salon is dog friendly, but please remember to bring a water bowl for them if you are attending a long appointment (we are happy to fill it up). Dogs are expected to be well trained/behaved. All service dogs are welcome, and we can note their tasks if you wish. If children or pets damage or otherwise render loss of products, furniture or equipment you may be charged for the cost of replacement, so please ensure you are confident in their ability to wait patiently during your service. 🧴 Patch Tests & Aftercare Patch tests are required for some services, including but not limited to: tinting, lash and brow treatments at least 48 hours before your first appointment. Please book at least 72 hours ahead so we can schedule your patch test before your service. Aftercare advice will be provided via the website and your appointment emails —please follow it carefully for best results. 🐾 Salon Environment This is a judgment-free, inclusive space. I welcome everyone. I do not tolerate discrimination or harassment in any form, and ask that you are kind and courteous to other clients who may be arriving or leaving while you are here. Any harassment or discrimination towards clients or staff will result in cancellation of service and potential refusal of future services. 🚫 Right to Refuse Service I will always treat clients and their guests with the utmost care and a warm smile. I reserve the right to refuse service to anyone who is disrespectful or behaves inappropriately. Thank you for supporting a small, independent business— I can’t wait to welcome you in!