Terms & Conditions

By booking an appointment, you agree to the following terms:

1. Appointments

All sessions must be booked in advance through the online booking system. Appointment times are reserved exclusively for you. As availability is limited, last-minute cancellations often mean the time cannot be offered to another client.

New clients are required to book appointments with a minimum of 48 hours’ notice.

2. Payment

New clients are required to pay 50% of the session fee at the time of booking in order to secure the appointment.

Existing clients may pay by bank transfer, cash, or card. Where bank transfer is used, payment instructions will be provided after booking.

3. Cancellation & Rescheduling

Your appointment time is reserved specifically for you. If you need to cancel or reschedule, please provide at least 48 hours’ notice so the appointment can be offered to another client.

Appointments cancelled with less than 24 hours’ notice will incur a charge of 50% of the session fee.

Repeated late cancellations or missed appointments will result in future bookings requiring advance payment.

4. Late Arrival

If you arrive late, your session may need to be shortened so that the following client is not affected. The full session fee will still apply.

5. Session Time

The appointment time you book is the actual therapy time. Please allow an additional 20–30 minutes overall for arrival, settling in, and closing the session.

6. Regular Appointments

Many clients find that therapy is most effective when sessions are attended consistently and at regular intervals. Clients who prefer a consistent appointment time may wish to book their next session in advance to ensure availability.

A limited number of standing appointment slots may be available for clients who attend regularly (for example weekly or fortnightly sessions).

7. Suitability for Therapy

Therapy and coaching services are not a substitute for medical or psychiatric treatment. If appropriate, you may be advised to seek additional professional support.

8. Therapeutic Outcomes

Therapy is a collaborative process and outcomes vary between individuals. While every effort is made to provide professional support, specific results or outcomes cannot be guaranteed.

9. Confidentiality

All sessions are confidential. Information will not be shared with third parties unless required by law or where there is a risk of harm to yourself or others.

10. Behaviour and Conduct

A safe and respectful environment is essential. Inappropriate, abusive, threatening, or sexually inappropriate behaviour towards the therapist will not be tolerated.

If such behaviour occurs, the session will end immediately and, where necessary, the matter may be reported to the relevant authorities.

11. Emergency Support

This service does not provide emergency or crisis support. If you are experiencing a mental health emergency or feel at risk of harm, please contact your GP, local emergency services, or an appropriate crisis support service.

12. Changes to Terms

These terms may be updated from time to time. The most current version will always apply to new bookings.

If you have any questions about these terms, please contact me before booking your appointment.