By booking an appointment with me, you confirm that you have read, understood, and agreed to the following terms and conditions.
Booking & Deposits
- A 50% non-refundable deposit is required to secure all brow and lash appointments.
- Appointments are not confirmed until the deposit has been received.
- Deposits are deducted from the total cost of the treatment on the day.
Cancellations & Rescheduling
- Appointments cancelled or rescheduled with more than 48 hours’ notice may have the deposit transferred to a future booking.
- Cancellations with less than 48 hours’ notice will result in the deposit being forfeited, and a new deposit will be required to rebook.
- Cancellations with less than 24 hours’ notice or no-shows will be charged 100% of the treatment cost.
Lateness
- Please arrive on time for your appointment.
- Late arrivals may result in reduced treatment time to avoid disruption to other clients.
- Late arrivals will still be charged the full treatment price.
- If you arrive too late for the service to be carried out, it will be treated as a no-show, and the full amount will be required.
Patch Tests
- Patch tests are required for new clients or if you have not had a tint, lash lift, or lamination with me before.
- It is the client’s responsibility to book and attend a patch test at least 24–48 hours before the appointment.
- Failure to have a required patch test will result in the appointment being cancelled, and the deposit will be forfeited.
Health & Medical Information
- Clients must disclose all relevant medical conditions, allergies, skin sensitivities, medications (including retinol, Accutane/Roaccutane), or previous reactions prior to treatment.
- I reserve the right to refuse or modify treatment if it is deemed unsafe.
Results & Expectations
- Results vary depending on individual hair type, skin type, lifestyle, and aftercare.
- No refunds are given based on dissatisfaction due to unrealistic expectations.
- Adjustments are at my discretion and must be reported within a reasonable timeframe.
Aftercare
- Clients must follow all aftercare instructions provided.
- I am not responsible for issues arising from failure to follow aftercare advice.
Payments
- Remaining balances are due on the day of the appointment.
- Prices are subject to change without notice.
Right to Refuse Service
- I reserve the right to refuse service to anyone for inappropriate behaviour, repeated late cancellations, no-shows, or failure to comply with these terms.