Terms and Conditions

Welcome to Brows& All. Please read our policies carefully before booking to ensure the best experience. By booking an appointment, you agree to these terms and conditions.

To secure your appointment, a 50% non-refundable deposit is required. Your booking will be confirmed once the deposit has been received. The remaining balance is due on the day of your appointment in CASH.

Consultation forms must be completed straight away the link is sent via email they need to be completed at least 24 hours before the appointment time so I can go through them properly but also have your consent. Consultation forms are required for safety if these aren’t completed your appointment will be cancelled and you will lose your deposit! - If you’ve booked a last minute appointment (on the day) you have within 1 hour of booking to complete the form!

Please aim to arrive on time and plan your journey accordingly. Please also attend appointments alone due to limited space. I understand that unforeseen circumstances can occur, so a 10-minute grace period is offered. • If you arrive 10 minutes late or more, a £5 late fee will apply. • If you are more than 15 minutes late, your appointment will be canceled, and your deposit will be forfeited. (In some cases, if there is no client scheduled after you and I'm able to accommodate the full service, I am happy to proceed-but a £10 late fee will be charged to account for the additional time.)

All Cancellations (by you) after booking is confirmed will result in the deposit being forfeited however you can reschedule with at least 48 hours' notice, and your deposit can then be transferred to a new appointment. Your appointment could be cancelled if: -You don’t adhere to our terms & conditions/policies. -Consultation forms atleast 24 hours before your appointment (the link is sent via email). This is so I can go through them properly but also have your full consent. It ensures both of our safety. Consultation forms are a requirement if these aren’t completed your appointment will be cancelled and you will lose your deposit! If you’ve booked a last minute appointment (on the day of) you have within 1 hour of booking to fill out the consultation forms and you agree to this by booking last minute.

A patch test is required at least 24-48 hours before your appointment to check for any allergic reactions. It is the client's responsibility to book this in advance. Please DM us on Instagram to get this booked in! If you choose not to have a patch test, you accept full responsibility for any reactions that may occur. Brows& All is not liable for any adverse effects resulting from the treatment.

Proper aftercare is essential for the best results. Instructions will be provided after your appointment. Results vary person to person depending on skin type, hair growth cycle, and previous treatments (e.g., plucking, threading). Brows& All is not responsible for how long the results last if aftercare instructions are not followed.

It is (you) the client’s responsibility to inform us of the following: -To inform us of any allergies, skin conditions, or medical concerns before your appointment. -If you have had any recent cosmetic treatments, please consult with us before booking. Brows&All reserve's the right to refuse service if we believe it may cause harm or if our policies are not respected. The brow lamination or bleaching treatment is NOT suitable for clients who: Have a positive reaction to the patch test. • Have cuts, abrasions, inflammation, or swelling in the orow area. Have used retinols, AHAs, or BHAs within the past week (if you have an upcoming appointment please stop using these) Suffer from alopecia, sunburn, or have extremely sensitive skin. Are under the influence of alcohol or drugs. • Have conditions such as trichotillomania, blepharitis, dry eye syndrome, active psoriasis/eczema flare up, herpes simplex, eye infections, folliculitis, or conjunctivitis. Have been diagnosed with cataracts, diabetic retinopathy, or glaucoma-unless they provide a GP's letter confirming they are fit for treatment. • Are currently undergoing or have recently completed chemotherapy. It is recommended to wait until the brows have fully recovered. Have recent scar tissue around the brow area • Have had Lasik surgery within the past six weeks. • Have had recent permanent makeup (must wait 4 to 6 weeks) or eyelift surgery (must wait 4 to 6 months). At Brows& All we take safety seriously and want to avoid causing any harm to our clients and we're very sorry but again in these instances we will have to refuse you for these treatments.

Due to the nature of our services, no refunds will be issued once the service has been completed. If you experience any issues, please contact us within 48 hours of your appointment for assessment.

Brows&All is not liable for any allergic reactions, adverse effects, or dissatisfaction with the final result. Clients are responsible for reading through the policies, for following pre-care and aftercare instructions to ensure the best outcome.