Terms and Conditions

General Terms & Conditions Charlotte Ellis – Freelance Makeup Artist In association with Secret Spa Agency By booking a makeup service with me, you agree to the following terms and conditions: 1. Booking & Payment • All bookings must be made through the Secret Spa platform. 2. Cancellations & Rescheduling • Cancellations made with more than 24 hours’ notice will receive a full refund. • Cancellations made within 24 hours of the appointment are non-refundable. • Rescheduling is allowed up to 24 hours before your appointment, subject to availability. 3. Travel & Location • I will travel to the location specified in your booking. Please ensure parking and access are available. • If any issues arise with access or delays on site, this may impact the time available for your service. 4. Health & Hygiene • Please inform me of any skin conditions, allergies, or sensitivities prior to your appointment. • All tools and products used are sanitized and hygienically maintained to ensure client safety. 5. Client Conduct • I reserve the right to refuse service in cases of inappropriate or unsafe behavior. • Please arrive with a clean, makeup-free face unless otherwise advised. 6. Results & Liability • I will always do my best to deliver your desired look, but results may vary based on individual features and skin types. • I am not liable for reactions to products used during your service if allergies are not disclosed beforehand. 7. Photography & Promotion • With your consent, I may take photos of the final look for promotional purposes on my professional portfolio and social media. You may opt out of this at any time.