Privacy Policy Effective Date: 13 October 2025
At Cozy Retreat of Beauty, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights under UK data protection law.
1. Information We Collect We may collect the following personal information from clients: 	• Contact details: Name, email address, phone number, address 	• Booking information: Appointment dates, services requested, payment details 	• Health information: Allergies, medical conditions, skin sensitivities relevant to treatments 	• Communication records: Emails, messages, or notes related to bookings or inquiries
2. How We Use Your Information We use your personal information for the following purposes: 	• To manage and schedule appointments 	• To provide treatments safely and effectively 	• To communicate with you about appointments, services, or special offers (if you consent) 	• To comply with legal obligations and protect health and safety We will never sell your personal information to third parties.
3. Legal Basis for Processing Under UK GDPR, we process your personal data because: 	• It is necessary to perform our contract with you (e.g., booking and providing treatments) 	• You have given consent for communications, marketing, or newsletters 	• We have a legal obligation to keep certain records for health and safety or accounting purposes
4. How We Store and Protect Your Information 	• All client information is stored securely in password-protected systems or locked physical files. 	• Only staff involved in providing treatments or managing appointments have access to your data. 	• We take appropriate technical and organisational measures to prevent unauthorized access, disclosure, or loss of your information.
5. Sharing Your Information We do not share your personal information with third parties except where required by law or to provide services (e.g., payment processing).
6. Your Rights You have the right to: 	• Access the personal information we hold about you 	• Correct any inaccurate or incomplete information 	• Request that your information be deleted (except where we are legally required to keep it) 	• Withdraw consent for marketing communications at any time 	• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data is mishandled To exercise any of these rights, please contact us using the details below.
7. Marketing Communications We will only send marketing messages if you have opted in. You can unsubscribe at any time by contacting us or using the unsubscribe option in emails.
8. Cookies and Website Analytics Our website may use cookies to improve user experience and track anonymized analytics. No personal information is collected through cookies unless you voluntarily provide it through booking forms or contact forms.
9. Changes to This Policy We may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of our website or services implies acceptance of any changes.
10. Contact Us If you have any questions about this Privacy Policy or your personal data, please contact us:
Cozy Retreat of Beauty 📍 41 speight crescent  📞 07928978319 📧 cozyretreat@outlook.com 🌐 [Your Website URL]