Terms and conditions

Terms & Conditions • Bookings & Payments • A [deposit/full payment] is required to secure all appointments. • Payments accepted: [cash, bank transfer, card]. • Gift vouchers are non-refundable and valid for [X months]. • Cancellations & Refunds • Minimum 24 hours’ notice required for cancellations or rescheduling. • Less than 24 hours’ notice or no-shows are charged [50%/100%] of treatment cost. • Refunds are only issued if the therapist cancels. • Arrival & Late Policy • Please arrive on time to ensure your full session. • Late arrivals may result in a shortened treatment. • Arrivals more than [15 mins] late without notice may be treated as a no-show. • Health & Safety • Clients must disclose any medical conditions, allergies or injuries before treatment. • The therapist reserves the right to refuse or adapt treatments for safety reasons. • Treatments are complementary and not a substitute for medical care. • Professional Boundaries • All treatments are strictly non-sexual; inappropriate behaviour will end the session with no refund. • Service will be refused if the client is under the influence of drugs or alcohol. • Confidentiality • All personal and medical information is kept confidential in line with GDPR. • Liability • The therapist is not liable for adverse reactions due to undisclosed conditions or failure to follow aftercare advice. • Age Policy • Clients must be 18+ unless accompanied by a parent/guardian with written consent.